Mortgage Loan Processor

Visio Lending; United States; Remote; USD 33,000 - 45,000; Full time

Job summary

Visio Lending is seeking a Mortgage Loan Processor to manage a remote pipeline of mortgage files from start to finish. The role emphasizes accuracy, compliance, and strong communication with borrowers, brokers, and underwriters. You will verify documentation, ensure guidelines are met, and provide proactive service in a fast-paced environment.

You will work with LOS and MS Office, including Calyx Point and Salesforce, and must be capable of staying organized in a high-volume, fully remote role.

Qualifications

• 1+ years of mortgage processing experience.
• Experience with a LOS system and MS Office.
• Ability to handle confidential information with care.

Responsibilities

• Manage loan files from start to finish in a high-volume environment.
• Collaborate with Account Executives to move files forward.
• Verify borrower and property documentation for accuracy.
• Communicate with borrowers, brokers, and underwriters via phone and email.
• Ensure documentation meets SOPs and underwriting guidelines.
• Provide proactive customer service to partners.
• Balance deadlines while maintaining accuracy in a large pipeline.
• Work effectively in a fully remote setting.

Skills

Mortgage processing

Communication

Education

High School Diploma or GED

Associate or Bachelor's in business or related

Tools

LOS

Microsoft Office

Calyx Point

Salesforce

Job description

Visio Lending is the nation’s leader in rental home financing. Founded in 2012 in Austin, Texas, Visio enables small- to medium- sized investors to grow their rental home, and vacation rental portfolios. Headquartered in fantastic Austin, Texas, since late 2015, Visio has financed more than $1 billion in Rental360 loans. With more than $400 million in capital onboard, a proven record of investment grade bond issuance on Wall Street, and an outstanding 100+ team, Visio is poised for continued success.

Why We Love Working At Visio

We at Visio are passionate about working together towards our goals to continually push this company forward. We innovate, collaborate, celebrate team successes, and recognize individual accomplishments. At Visio Lending, you’ll work on meaningful initiatives that directly support real estate investors nationwide. We offer a collaborative culture, growth opportunities, and flexibility with remote work options.

Visio Financial Services, Inc. is an Equal Opportunity Employer

Note:

Incomplete applications will not be considered. Unanswered application questions or responses indicating “see resume” will be considered incomplete and you will be removed from consideration.

The Opportunity

As a Mortgage Loan Processor, you’re the hero behind the scenes who keeps everything running smoothly. The Mortgage Loan Processor is responsible for independently managing a pipeline of mortgage loan files, including the review, verification, and validation of financial, credit, and property documentation to ensure accuracy, completeness, and compliance with company policies and investor guidelines. This role handles more complex loan scenarios and serves as a key contributor to maintaining efficient loan progression in a fast-paced environment. In this fully remote role, the Mortgage Loan Processor collaborates closely with underwriters, account executives, borrowers, and third-party partners through frequent phone and email communication. The ideal candidate will possess strong technical proficiency, exceptional attention to detail, and the ability to adapt quickly to changing investor guidelines and priorities. This role carries a high level of accountability and ownership over assigned files. The Mortgage Loan Processor consistently meets or exceeds established service level agreements (SLAs), proactively manages pipeline flow, and contributes to continuous process improvement while maintaining accuracy, compliance, and high-quality customer service. You’re the organizer, the communicator, the problem‑solver—and sometimes the magician who makes the impossible happen.

What You’ll Do

• Manage loan files from start to finish with accuracy, accountability, and efficiency in a fast-paced, high-volume environment
• Partner daily with Account Executives to keep files moving forward and priorities aligned
• Gather, organize, verify, and track borrower and property documentation with a strong focus on quality and attention to detail
• Communicate frequently via phone calls and emails with borrowers, brokers, underwriters, appraisal management companies, title, and insurance partners
• Ensure all documentation meets standard operating procedures and underwriting guidelines
• Provide consistent, professional, and proactive customer service to internal and external partners
• Balance multiple deadlines while maintaining accuracy across a large pipeline using strong organizational skills
• Utilize advanced technical skills to work effectively in a fully remote setting
• Step in to support additional responsibilities as business needs evolve
• Authorized Remote Locations: AL, AR, AZ, FL, GA, IL, IN, KS, KY, LA, MI, NC, SC, TX, UT
• Work Schedule: Monday - Friday: 8:30 am - 5:30 pm CST
• Salary Range: $24.00 - $33.00/hour (Non-Exempt/Hourly/Overtime Eligible)
  

What We Are Looking For

• 1+ years of mortgage processing experience
• High School Diploma or GED Equivalent
• Experience using a mortgage Loan Origination System (LOS)
• Working knowledge of Microsoft Office Suite
• Ability to manage confidential and sensitive information with care
• Strong written and verbal communication skills, including frequent phone and email communication
• Excellent organization, attention to detail, and problem-solving skills
• Comfort managing a fast-moving, high-volume pipeline in a fast-paced environment
• Self-motivated with the ability to work independently in a remote environment
• Internal Applicants: Must meet minimum qualifications and have no recent disciplinary actions

What We Prefer To Find

• Someone with experience with Non-QM Loans
• Someone with experience with processing DSCR loans
• Someone with an Associate and/or bachelor's degree in business or a related industry area major
• Someone with experience with Calyx Point and SalesForce