Mortgage Loan Processor

Tomo Mortgage; New York (NY); Hybrid; USD 76,000 - 85,000; Full time

Benefits offered by this job

Equity Ownership

Comprehensive Medical, Dental, and Vision plans

Work-life balance

Paid parental leave

401(k) retirement plan

Job summary

Tomo Mortgage is seeking a Mortgage Loan Processor in New York, NY, to streamline the mortgage process for customers. This full-time position combines in-office and remote work. You will guide customers through the loan application to closing, managing updates and documentation with attention to detail.

The ideal candidate brings 2+ years of experience in mortgage processing and excels in communication and customer service. The firm offers competitive pay, comprehensive benefits, and stock options.

Qualifications

• 2+ years of mortgage loan processing experience, specifically in purchase transactions.
• Experience with loan types: Conventional, FHA, VA, and Jumbo.
• Strong knowledge of mortgage applications, credit reports, and financial verifications.

Responsibilities

• Serve as the primary point of contact for customers from processing through closing.
• Manage loan files proactively, completing all processing tasks with care.
• Review documentation for compliance with investor guidelines.
• Partner with agents to gather information and keep them updated.
• Submit complete files to underwriting while meeting service-level targets.
• Coordinate closings and assist with post-closing follow-ups.
• Identify opportunities to improve processes and technology.

Skills

Understanding of the mortgage lending process

Detail orientation

Strong communication skills

Customer centricity

Tools

Byte Pro

Encompass

Job description

Who We Are Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation.

Mortgage Loan Processor

Location: New York, NY

Reports To: Loan Processing Manager

Type: Full-Time; Hybrid (in office Mon-Wed, remote Thurs-Friday)

About The Role

At Tomo, we’re on a mission to make the home buying process simple, transparent, and memorable. Our Loan Processors are trusted guides for customers, helping them navigate from application through closing with confidence and clarity.

We’re looking for resourceful teammates who are proactive in managing pipelines, attuned to customer needs, and excited about using technology to transform the mortgage experience. If you’ve ever wished you could help modernize the tools and systems in mortgage lending, this is your chance to shape the future.

What You’ll Do

• Serve as the primary point of contact for customers from processing through closing, keeping them informed and supported
• Manage loan files proactively, completing all processing, pre-underwriting, and pre-closing tasks with care and accuracy
• Review and verify documentation including credit, appraisal, and title for compliance with investor guidelines
• Partner with agents to gather required information and keep them updated on the status of applications
• Submit complete, high-quality files to underwriting while consistently meeting service-level targets
• Coordinate closings and assist with post-closing follow-ups to ensure a seamless customer experience
• Identify opportunities to improve processes and technology, and collaborate with teammates across functions to bring ideas to life
• Walk customers through their Closing Disclosure, offering support and clear answers to their questions

What Makes You a Great Fit

• Understanding of the mortgage lending process
• Ability to handle multiple purchase applications simultaneously in a fast paced environment – on time close is very important to us
• Strong written and verbal communication with a phone-first mentality
• Strong performance in team environments
• Insight on how to improve processes and tech
• Detail orientation with a strong focus on quality
• Superior customer centricity

Preferred Qualifications

• 2+ years of mortgage loan processing experience, specifically in purchase transactions
• Experience with Byte Pro or other LOS platforms (e.g., Encompass)
• Familiarity with a variety of loan types: Conventional, FHA, VA, and Jumbo
• Strong knowledge of mortgage applications, credit reports, and financial verifications

What’s in It for You?

• Career Growth: Explore multiple career paths across Tomo, including elite operational roles
• Competitive Pay & Benefits: Designed to support your whole self, in and out of work
• Equity Ownership: All teammates receive stock options—we win together
• Coaching & Mentorship: Learn from experienced leaders who are invested in your growth
• Inclusive Culture: We celebrate diverse backgrounds, experiences, and perspectives. Whether your path into mortgage has been traditional or unique, you’ll find a place to thrive here

Employee Benefits

• Equity Ownership: All teammates receive stock options—we win together
• Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
• Work-life balance and a generous paid time off policy
• Paid parental leave for new parents
• 401(k) retirement plan

Compensation Range: $76K - $85K