Mortgage Loan Processor

Tomo; New York (NY); Hybrid; USD 76,000 - 85,000; Full time

Benefits offered by this job

Equity Ownership

Comprehensive Medical, Dental, and Vision plans

Generous paid time off policy

Paid parental leave

401(k) retirement plan

Job summary

A mortgage technology company in New York is seeking a Mortgage Loan Processor to act as the primary contact for customers throughout the loan process. The ideal candidate will manage loan files, verify documentation for compliance, and ensure a seamless customer experience. Strong written and verbal communication skills are essential, along with 2+ years of experience in mortgage loan processing. Competitive compensation and a hybrid work model are offered.

Qualifications

• 2+ years of mortgage loan processing experience, specifically in purchase transactions.
• Familiarity with a variety of loan types: Conventional, FHA, VA, and Jumbo.
• Strong knowledge of mortgage applications, credit reports, and financial verifications.

Responsibilities

• Serve as the primary point of contact for customers from processing through closing.
• Manage loan files proactively, completing all processing, pre-underwriting tasks.
• Review and verify documentation for compliance with investor guidelines.
• Partner with agents to gather required information and status updates.
• Submit complete, high-quality files to underwriting while meeting targets.
• Coordinate closings and assist with post-closing follow-ups.
• Identify opportunities to improve processes and technology.

Skills

Understanding of the mortgage lending process

Strong written and verbal communication

Detail orientation with a strong focus on quality

Superior customer centricity

Ability to handle multiple purchase applications

Tools

Byte Pro

Encompass

Job description

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Mortgage Operations

Compensation

• On Target Earnings $76K – $85K • Offers Equity

Mortgage Loan Processor

Location: New York, NY

Reports To: Loan Processing Manager

Type: Full‑Time; Hybrid (in office Mon‑Wed, remote Thurs‑Friday)

About the role

At Tomo, we’re on a mission to make the home buying process simple, transparent, and memorable. Our Loan Processors are trusted guides for customers, helping them navigate from application through closing with confidence and clarity.

We’re looking for resourceful teammates who are proactive in managing pipelines, attuned to customer needs, and excited about using technology to transform the mortgage experience. This is your chance to shape the future.

What You’ll Do

• Serve as the primary point of contact for customers from processing through closing, keeping them informed and supported.
• Manage loan files proactively, completing all processing, pre‑underwriting, and pre‑closing tasks with care and accuracy.
• Review and verify documentation including credit, appraisal, and title for compliance with investor guidelines.
• Partner with agents to gather required information and keep them updated on the status of applications.
• Submit complete, high‑quality files to underwriting while consistently meeting service‑level targets.
• Coordinate closings and assist with post‑closing follow‑ups to ensure a seamless customer experience.
• Identify opportunities to improve our processes and technology, and collaborate with teammates across functions to bring ideas to life.
• Walk customers through their Closing Disclosure, offering support and clear answers to their questions.

What Makes You a Great Fit

• Understanding of the mortgage lending process.
• Ability to handle multiple purchase applications simultaneously in a fast‑paced environment.
• Strong written and verbal communication with a phone‑first mentality.
• Strong performance in team environments.
• A voice on how we can improve our processes and tech.
• Detail orientation with a strong focus on quality.
• Superior customer centricity.

Preferred Qualifications

• 2+ years of mortgage loan processing experience, specifically in purchase transactions.
• Experience with Byte Pro or other LOS platforms (e.g., Encompass).
• Familiarity with a variety of loan types: Conventional, FHA, VA, and Jumbo.
• Strong knowledge of mortgage applications, credit reports, and financial verifications.

Benefits

• Equity Ownership: All teammates receive stock options.
• Comprehensive Medical, Dental, and Vision plans for you and your dependents, with some plans 100% covered.
• Work‑life balance and a generous paid time off policy.
• Paid parental leave.
• 401(k) retirement plan.

Compensation Range: $76K - $85K