Mortgage Loan Processor

FIRST SERVICE CREDIT UNION; Houston (TX); On-site; USD 48,000 - 65,000; Full time

Job summary

FIRST SERVICE CREDIT UNION is seeking a loan processor to collect, verify, and evaluate loan documentation to prepare and submit files for underwriting and closing. You will manage the pipeline to ensure timely closings and serve as the primary contact for applicants during the process.

The role requires 1–3 years of related experience, a 2-year degree or equivalent certification, and strong communication skills.

Qualifications

• Requires 1–3 years of loan processing experience.
• Must have strong communication and interpersonal skills.
• Proficient with 10-key calculator and typing; discretion essential.

Responsibilities

• Collects, verifies and organizes loan files for underwriting and closing.
• Ensures information is correct on current loan applications before submission.
• Orders third-party services for each loan product.
• Manages pipeline to meet closing dates.
• Answers applicant inquiries via calls and email; serves as point of contact during loan process.
• Requests updated or additional documentation as needed.
• Performs other job-related duties as assigned.

Skills

Experience 1–3 yrs

Interpersonal skills

Communication skills

10-key calculator

Typing

Discretion

Education

Two-year college degree

Certifications/licensing

Job description

Role:To collect, verify and evaluate loan documentation such as debt-to-income ratios, credit reports, income sources, and other documentation to prepare and submit detailed loan files for underwriting and closing.

Essential Functions & Responsibilities:

Collects, verifies and organizes loan files for submission to underwriting and closing.

Ensures that all information is correct on current loan application before submitting to underwriting.

Orders 3rd party services as assigned for each loan product.

Manages pipeline to ensure that all closing dates are met.

Answers applicant’s incoming calls and emails regarding loan status in a timely manner. Point of contact for applicants during the loan process.

Requests updated or additional documentation from applicants as needed.

Performs other job related duties as assigned.

Performance Measurements:

1. Communicate underwriting decisions to involved parties within 1 business day of decision. (Denials to be communicated by MLO)
2. Ensure FSCU policies along with both State and Federal regulatory compliance standards are followed at all times with a high attention to detail.
3. Provide friendly, accurate, professional service to members and associates by responding to phone calls, messages and correspondence within 1 business day.
4. Meet or exceed the minimum established individual goals each month.
5. Maintain up to date knowledge of all mortgage and home equity products.
6. Demonstrate exceptional attendance and punctuality practices.
7. Team Player – Ability to work with others in all areas of the Mortgage Department and the Credit Union. Follow all FSCU Standards, Traits and Behaviors as defined in the FSCU Compass.
8. Timely Processing of all loan files within 3 business days unless extenuating circumstances.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Must have good communication skills. 10-key calculator, typewriter, and keyboard skills.