Mortgage Loan Originator

Heart of LA Federal Credit Union; Alexandria (LA); On-site; USD 52,000 - 78,000; Full time

Job summary

Heart of LA Federal Credit Union in Alexandria, LA is seeking a Mortgage Loan Originator to responsibly handle loan applications from start to finish, ensuring compliance and member satisfaction.

You will interview members, collect documentation for Purchase, Refinance, and construction loans, review credit reports, and coordinate closings with realtors and title partners while maintaining timely communication and strict adherence to RESPA, HMDA, and related regulations.

Qualifications

• At least five years of mortgage lending experience.
• Must be registered with NMLS.
• Bachelor's degree in business administration and/or finance; MLO preferred.
• Experience with Encompass and MeridianLink Mortgage LOS preferred.
• Excellent interpersonal and confidential communication.

Responsibilities

• Interview applicants and process preliminary mortgage loan documentation.
• Review loan applications and credit reports to assess repayment.
• Coordinate closing with agents, Realtors and members.
• Manage loans in pipeline from application to closing.
• Ensure compliance with lending guidelines and disclosures.

Skills

Mortgage lending

NMLS registration

Communication

Time management

Independent work

Education

Bachelor's degree in business administration or finance

MLO preferred

Tools

Encompass

MeridianLink Mortgage LOS

Job description

Description

Mortgage Loan Originator

Role:

Effectively carry out the essential duties and responsibilities in a manner that consistently demonstrates Heart of Louisiana's mission and core values in a positive manner.

Essential Functions & Responsibilities:

Supports Heart of Louisiana's mission and values. Shows professionalism, empathy and respect in all interactions with members, interna and external.

Exceptional communication, organizational and time management skills are a must.

Ability to work independently and manage a diverse workload.

Recommends and develops process improvements and procedures to enhance productivity and improve service.

Maintains knowledge of regulations appropriate for position, (i.e., Regulation Z and X, RESPA, Safe Act, HMDA etc.), and attends all training as it relates to position related regulations.

Demonstrates excellent interpersonal skills and the ability to interact positively with other employees. Maintains open and respectful communication with other departments.

Responsible for personal development through training, collaboration, and teamwork.

Performance Measurements:

1. Interviews, takes applications, gathers information, and processes preliminary documentation on in-house and secondary market mortgage loans (Purchase, Refinance, Construction, USDA, FHA & VA) requests.
2. Review loan applications and credit reports to assess member's ability to repay.
3. Decisions loans within loan authority limits and communicates the decision to members.
4. Adheres to lending guidelines and regulations to ensure that decisions are compliant.
5. Deliver accurate compliance documents and disclosures to meet all regulatory guidelines.
6. Remain current with credit union's underwriting policies.
7. Prepare member(s) for the loan process and keep all parties involved in the process and up to date on the status of the loan.
8. Coordinate closing with member(s), closing agent, realtors and other involved in the transaction.
9. Establish escrow accounts for taxes, homeowner's insurance, and flood insurance (if applicable) for mortgage loans.
10. Manage the sale of mortgage loans to secondary market and ensure guidelines are followed, and all pricing and delivery deadlines are met.
11. Provide benefit awareness and other credit union products and services as appropriate to meet member's needs while providing exceptional member service.
12. Achieve assigned individual goals and manages all loans in the pipeline from application to closing.
13. Perform other related duties as assigned.
14. Follow up with members to resolve any issues in a timely manner.

Knowledge and Skills:

Experience

At least five years of experience in mortgage lending. Must be registered with NMLS.

Education

Bachelor's degree in business administration and/or finance. MLO preferred.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Experience with Encompass and/or Meridianlink Mortgage LOS preferred.

Physical Requirements

Work requires sitting for the majority of the day. Work also requires occasional lifting of up to 36 pounds. Occasional bending, squatting reaching and kneeling to access credit union records.