Mortgage Loan Officer - Retail

Huntington Bank; Indianapolis (IN); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Huntington National Bank in Indianapolis is seeking a Mortgage Loan Officer - Retail to deliver exceptional customer service and grow mortgage business. You will develop referrals, advise clients on loan options, and coordinate with origination teams to ensure timely underwriting and closing.

The role emphasizes relationship building, cross-selling of financial products, and maintaining client contacts from application through closing within a community-focused banking environment.

Qualifications

• High school diploma or GED required.
• 1+ year mortgage loan origination experience, preferably at a bank.
• NMLS license required.
• Strong communication and organizational skills.

Responsibilities

• Develops new and expands internal and external referral sources to grow mortgage business.
• Using consultative selling techniques, advises clients on mortgage loan options and other financial products.
• Provides excellent customer service from approval through closing, working closely with loan origination sources to secure and verify all information required for underwriting.
• Responsible for maintaining client relationships.
• Advises customers on the completion of loan applications.
• Performs other duties as assigned.

Skills

Consultative selling

Customer service

Communication skills

Cross-selling

Multi-tasking

PC/Internet skills

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Description

Summary:

The Mortgage Loan Officer - Retail position provides Simply the Best customer service to each customer at all times. Responsibilities include using internal and external referral sources to develop mortgage loan business; builds and maintains business relationships within the community.

Duties & Responsibilities:

• Develops new and expands internal and external referral sources to grow mortgage business
• Using consultative selling techniques, advises clients on mortgage loan options and other financial products.
• Provides excellent customer service from approval through closing, working closely with loan origination sources to secure and verify all information required for underwriting.
• Responsible for maintaining client relationships.
• Advises customers on the completion of loan applications.
• Performs other duties as assigned.

Basic Qualifications:

• High school diploma or GED
• One or more years of mortgage loan origination experience, preferably at a bank
• NMLS license

Preferred Qualifications:

• Pipeline and book of business
• Bachelor’s degree preferred
• Knowledge of mortgage loan products (conventional, FHA/VA, construction lending and portfolio programs)
• Knowledge of mortgage procedures, documentation, and underwriting guidelines
• Demonstrated ability to identify opportunities to cross-sell financial products and services
• Effective written and verbal communication skills
• Strong organizational skills Ability to multi-task
• PC - Internet skill

Exempt Status: (Yes= not eligible for overtime pay) ( No = eligible for overtime pay)

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.