Mortgage Loan Officer - Home Equity

Mmbba; Albuquerque (NM); On-site; USD 55,000 - 85,000; Full time

Job summary

Rio Grande Credit Union is seeking a Mortgage Loan Officer specializing in Closed-End Home Equity Loans and HELOCs. You will guide applicants through the lending process, collect and review financial documentation, and coordinate with internal staff to close loans in compliance with regulations.

Responsibilities include lead management, interviewing applicants, explaining terms, disclosures, and ensuring accurate underwriting support while maintaining strong member relationships and adherence to

Qualifications

• 2–5 years related experience
• 2-year college degree or completion of specialized course of study

Responsibilities

• Manage home equity loan and HELOC leads with timely communication and guidance throughout the loan process
• Interview loan applicants to discuss financial needs and explain home equity products, terms, and financing options
• Collect and review credit, income, asset and property documentation; evaluate finances and prepare complete underwriting packages
• Prepare disclosures, obtain signatures, and explain terms, fees, and closing costs per regulatory and organizational requirements
• Submit complete loan applications to Mortgage Specialist and coordinate with internal partners for timely progression and closing
• Communicate loan rates, rate-locks, and financing alternatives; resolve questions and discrepancies
• Notify applicants of decisions and conditions in a professional and timely manner
• Develop relationships with referral sources to generate mortgage opportunities
• Maintain NMLS licensing and SAFE Act compliance
• Verify CIP information and perform OFAC screening as applicable
• Report suspicious activity per risk procedures
• Maintain knowledge of lending and regulatory requirements
• Other duties as assigned

Education

2-year college degree

5 years related experience

Job description

Rio Grande Credit Union

Job Title:Mortgage Loan Officer Home Equity

Department:Mortgage

Reports To: Mortgage Manager

FLSA Status:Non-Exempt

Grade:8

Summary

The Mortgage Loan Officer originates real estate-secured loans, specializing in Closed-End Home Equity Loans and Home Equity Lines of Credit (HELOCs), in accordance with applicable federal and state regulations and established organizational lending policies and procedures. This position guides applicants through the lending process, evaluates financial information, ensures accurate documentation, and coordinates with internal mortgage staff to facilitate timely and compliant loan decisions and closings.

Essential Duties and Responsibilities

• Promptly manage, respond to, and follow up on incoming home equity loan and HELOC leads, providing prospective borrowers with timely communication and guidance throughout the loan process.
• Interview loan applicants to understand their financial needs and explain available home equity products, terms, and financing options to support informed lending decisions.
• Collect and review required credit, income, asset, and property documentation; evaluate applicants' financial circumstances and credit history to assess loan feasibility and prepare complete applications for underwriting.
• Prepare and deliver initial disclosures, obtain required signatures and authorizations, and explain applicable loan terms, fees, closing costs, and documentation requirements in accordance with regulatory and organizational requirements.
• Submit complete loan applications to the Mortgage Specialist for processing and coordinate with internal partners to facilitate timely loan progression and closing.
• Communicate loan rates, rate-lock requirements, and financing alternatives; work with applicants to resolve questions, documentation issues, and discrepancies identified during the lending process.
• Communicate loan decisions to applicants, including approvals, denials, and outstanding conditions, in a professional and timely manner.
• Develop and maintain productive relationships with referral sources, including branch personnel, MRC and eBranch personnel, real estate professionals, builders, mortgage companies, and other affinity groups, to generate mortgage and home equity lending opportunities.
• Maintain required NMLS licensing and continuing education and comply with applicable SAFE Act requirements.
• Verify member and customer identification and ensure required Customer Identification Program (CIP) information is complete and accurately maintained, as applicable.
• Perform required Office of Foreign Assets Control (OFAC) screening and review applicable accounts, loans, and transactions for potential compliance concerns.
• Promptly report suspicious activity and other potential compliance concerns to the Risk Management Department through established reporting procedures.
• Maintain knowledge of and comply with applicable lending, regulatory, and organizational requirements.
• Other duties as assigned

Success in This Role

Success in this position requires strong relationship-building and communication skills, sound financial judgment, attention to detail, and the ability to manage multiple loan applications while maintaining a high level of service and regulatory compliance. The Mortgage Loan Officer must be able to explain complex financial information clearly, collaborate effectively with internal teams, and guide applicants confidently through the home equity lending process.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Experience- 2 to 5 years related experience
• Education- 2-year college degree or completion of specialized course of study OR 5 years related experience

Certificates, Licenses, Registrations

Mortgage License System number preferred

Pursuant to the SAFE Act policy, you must register and maintain a status in good standing. Failure to register

successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for

continued employment and may result in your immediate termination.

• I will not act as an MLO for Rio Grande Credit Union until I have received notification from the NMLS Registry that I have been registered and I have forwarded said notification to the Human Resources Department.
• If at any time I allow my NMLS registration to lapse, I will not be allowed to act as a MLO until the registration has been completed.

Physical, Mental and Working Requirements

This position requires the ability to perform primarily sedentary office work, operate standard office equipment, and use a computer for extended periods. Must be able to communicate effectively, follow instructions, manage multiple priorities, and maintain professionalism under deadlines. Work is performed indoors in a climate-controlled environment. Occasional extended hours or off-site travel may be required. Regular attendance and the ability to handle confidential information are essential.

Rio Grande Credit Union is an Affintive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.