Mortgage Loan Officer - FL Remote

Zillow; Orlando (FL); Remote; USD 50,000 - 80,000; Full time

Job summary

A leading FinTech company is seeking a Mortgage Loan Officer in Florida to originate loans and guide borrowers through the financing process. This remote role involves building relationships with clients and agents, achieving sales targets, and ensuring compliance. Ideal candidates will have a strong client service orientation and a proven track record in mortgage origination.

Benefits

Comprehensive medical, dental, and vision benefits

Parental leave

Diversity and inclusion initiatives

Qualifications

• 1+ years of mortgage origination experience as an active NMLS Loan Originator.
• Ability to obtain and maintain a Mortgage Loan Originator license.
• Strong track record in handling purchase loans.

Responsibilities

• Originate mortgage loans and guide borrowers through the process.
• Achieve production targets through customer engagement.
• Manage multiple leads and ensure timely follow-up.

Skills

Client service skills

Consultative selling

Time management

Interpersonal skills

Education

Associates or Bachelors degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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About The Team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment! We’re a team of innovators, problem solvers, and creative individuals, pushing the boundaries of the mortgage industry. If you're looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you. Ready to take the leap and join our team?

About The Role

As a Mortgage Loan Officer, based out of Florida (FL), you are responsible for originating mortgage loans and guiding borrowers through the loan process. Driving funded loan volume and hitting production sales targets through proactive customer and agent engagement. In this role, you will handle incoming leads from various sources and generate self-sourced leads through strong relationships with partners and agents. All while providing outstanding customer service through timely follow-up and professional, courteous correspondence.

Remote with restrictions. Your designated remote location is your principal residence within Florida. You may also work at a company office. Employment is contingent upon remaining in this location; relocations require company review and approval and may be denied based on business needs.

Key Responsibilities:

• Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.
• Achieve production targets by actively engaging with customers and agents, managing a book of business for efficiency.
• Handle incoming leads from various sources including company-provided resources, client partners, and produce self-sourced leads through strong relationships.
• Promptly contact borrowers upon lead receipt and follow up after initial discovery call to assess financing readiness and offer support.
• Manage multiple leads and loans within SLAs, ensuring timely follow-up and effective communication via phone, email, and text.
• Build strong relationships with buyers, agents, and partners through regular communication and personalized support.
• Stay informed on market trends to tailor the customer and agent experience.
• Conduct occasional in-market visits to engage with agents and drive Zillow Home Loans involvement.
• Ensure all transactions follow applicable laws, regulations, and company guidelines.
• Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan programs.
• This role involves the collection, storage, and use of voiceprints.
• Perform other duties as assigned.

In addition to a competitive base pay, employees are eligible for incentive compensation, which varies based on experience, performance, and location.

Who you are

You are a passionate and skilled communicator who excels at building client and partner relationships through consultative selling and phone sales! Motivated by uncapped income potential, you thrive in competitive environments, demonstrating strong time management, organization, and a continuous drive to learn and improve.

Role Requirements:

• 1+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a bank-licensed Loan Originator.
• Physically located in and working from Florida.
• Ability to obtain and maintain a Mortgage Loan Originator license in any U.S. state.
• Successfully completed the 20-hour SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National with Uniform State Content.
• Proven track record in handling purchase loans and working with real estate agents.
• Strong client service skills and a passion for helping people.
• Excellent interpersonal skills and deep mortgage process knowledge.
• Proficient in Microsoft Outlook, Word, and Excel.
• Associates or Bachelors degree preferred.
• Travel required within the first month for training; in-market travel at least 5% of the time.

Get to know us

Zillow is reimagining real estate to make home ownership accessible. As the most-visited real estate website in the U.S., Zillow helps millions find and finance homes through innovative digital solutions and partnerships. Our culture emphasizes innovation, employee experience, and equity. Benefits include comprehensive medical, dental, vision, life, disability, parental leave, and more. We are committed to diversity and inclusion, fostering an environment where everyone can thrive.

Zillow Group is an equal opportunity employer. We consider applicants regardless of race, color, religion, sex, sexual orientation, age, disability, and other protected statuses. Accommodations are available for applicants with disabilities.