Mortgage - Loan Officer Associate

Lennar Mortgage; Tempe (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan with 5% company

Paid parental leave

Education assistance

Adoption assistance

Vacation and holidays

Referral bonus

Home purchase discounts

Associate recognition programs

Job summary

Lennar Mortgage in Tempe, AZ is seeking an early‑career NextGen Loan Officer Associate. You will work with a Loan Officer to drive lead conversion, grow the pipeline, and deliver excellent customer experiences.

The role includes training on products, pricing, compliance, licensing (NMLS/state), and hands‑on use of CRM and LOS tools, with a clear path to becoming a producing Loan Officer at a Fortune 500 company.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• NMLS license or willingness to obtain.
• Experience using digital tools for work, projects, or academics.
• Ability to manage multiple priorities across systems and timelines.

Responsibilities

• Partner with a Loan Officer to drive engagement and pipeline movement.
• Guide customers through the mortgage process with a consultative approach.
• Maintain loan data, documentation, and notes in the LOS; track follow-ups.
• Attend training on products, pricing, compliance, and licensing (NMLS/state).
• Use CRM, LOS, and digital tools to manage leads and workflows.
• Identify opportunities to improve efficiency and selling time.

Skills

Sales mindset

Customer engagement

Digital tools

Education

High School Diploma

Bachelor’s degree preferred

Tools

CRM

LOS

AI tools

Job description

Launch Your Career in Mortgage Sales

The NextGen Loan Officer Associate (LOA) role is an early‑career position designed to prepare high‑potential individuals for a producing Loan Officer career. This role goes beyond support—you will actively contribute to lead conversion, pipeline growth, and customer experience while learning the daily behaviors, metrics, and decision‑making of top‑performing Loan Officers.

Job Description

The following details outline the role and responsibilities.

• position paying $20-$21/hr***

What You’ll Do

Sales & Customer Engagement

• Partner with a Loan Officer to drive customer engagement, follow‑up, and pipeline movement
• Guide customers through the mortgage process using a consultative approach
• Communicate clearly and promptly via phone, email, and digital channels
• Support conversion by identifying needs, presenting options, and addressing objections
• Build effective relationships with New Home Consultants, internal partners, and referrals
• Participate in builder, realtor, and community activities that generate leads

Pipeline & Business Management

• Maintain accurate loan data, documentation, and notes in the LOS
• Track daily follow‑ups, milestones, and next steps to support on‑time closings
• Review pipeline activity and reports to understand loan progress end to end
• Learn how Loan Officers prioritize volume and balance service with sales results
• Support processors and closers by helping gather required documentation

Training, Licensing & Compliance

• Complete classroom and online training on products, pricing, compliance, and the loan lifecycle
• Train on mortgage rate sheets to understand pricing and rate locking
• Complete required testing and licensing, including NMLS and state licenses
• Maintain compliance knowledge, including RESPA and continuing education

Technology, AI & Modern Tools

• Use CRM, LOS, and digital tools to manage leads and workflows
• Leverage AI and automation to prioritize outreach and reduce manual work
• Use data insights to improve customer experience and pipeline performance
• Identify ways to streamline processes and increase selling time
• Share practical improvements that increase team efficiency

What Sets You Apart

Sales Mindset & Drive

• Strong interest in sales, customer relationships, and performance‑based roles
• Comfortable with accountability, metrics, and continuous improvement
• Motivated by growth, progression, and long‑term opportunity

Digital & AI Fluency

• Confident navigating multiple systems and tools in a fast‑paced environment
• Learns new platforms quickly and applies them to real work
• Uses technology and emerging tools to work smarter—not just faster

Adaptability & Ownership

• Thrives in changing environments with evolving priorities
• Open to feedback, coaching, and continuous learning
• Demonstrates resilience, curiosity, and follow‑through

What You Bring

• High School Diploma (required), Bachelor’s degree (preferred)
• NMLS License or willingness to obtain
• Experience using digital tools for work, projects, or collaboration (academic, internship, or professional)
• Ability to manage multiple priorities across systems and timelines
• Strong communication skills and customer focus
• Interest in building a long‑term career in mortgage sales

Why Lennar / Why NextGen

• Clear, supported path to becoming a producing Loan Officer
• Hands‑on experience with real customers, real deals, and real sales expectations
• Exposure to top‑performing Loan Officers and sales leadership
• Development of core skills: sales execution, pipeline management, customer engagement, and technology fluency
• Opportunity to grow your career with a Fortune 500 company committed to internal advancement

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well‑being and professional growth.

• Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future.
• Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.
• Education Assistance Program.
• Up to $30,000 in Adoption Assistance.
• Up to three weeks of vacation annually.
• Generous Holiday, Sick Leave, and Personal Day policies.
• New Hire Referral Bonus Program.
• Significant Home Purchase Discounts.
• Everyone’s Included Day.

Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.