Mortgage Loan Officer Assistant

Covita Lending; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Covita Lending seeks a Loan Partner Two to accurately prequalify home loan applications and issue quality pre-approval letters. You will collaborate with loan officers, borrowers, processors, underwriters, and third parties to close 95%+ of loans on time, while delivering an outstanding customer experience from application to closing.

The LP2 role requires strong cash, credit, income capacity, collateral, communication, and resourcefulness, with a focus on regulatory compliance and staying

Qualifications

• Active NMLS license required.
• Minimum of 5 years in mortgage processing, underwriting, or origination.
• Proficient in DU/DO, LP, and major investor guidelines.
• Experience with Loan Origination Systems (Encompass, Calyx Point, etc.).
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote).
• Strong verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Excellent time management & organizational skills.
• Ability to collaborate across branch and corporate levels.
• Completion of regulatory & compliance training.

Responsibilities

• Prequalify: Contact all newly received applications within 24 hours of assignment by LO.
• Thoroughly review 1003 with the borrower(s) and request necessary documents.
• Explore all options before turning down a pre-approval request.
• Keep Realtor partners updated on the progress.
• Stay up to date on investor guidelines & program changes.
• Pre-Approve: Communicate pre-approval parameters to borrowers.
• Provide supplemental pre-approval documents (e.g., Pre-Approval Addendum).
• Notify the referring Realtor immediately after issuing pre-approval.
• Expedite rush pre-approval requests.
• Flag any red flags or potential issues to the LO or Team Captain.
• Dedicate one hour weekly to pre-approval outreach power hour.
• Pipeline: Expedite onboarding for newly received contracts.
• Perform a daily gauge check to identify hot loans.
• Attend weekly branch pipeline meetings to track loan milestones.
• Deliver Tuesday borrower update calls (and Realtors, when needed).
• Coordinate closely with loan processing teams.
• Contact borrowers, attorneys, and realtors 24 hours before contingencies.
• Review Closing Disclosures for accuracy against Loan Estimates.
• Conduct pre-closing phone calls (48 hours before closing).
• Make congratulatory funding calls to borrowers & Realtors.
• Provide post-closing/funding support.
• Be available after hours for urgent questions.
• Consistently exceed borrower and referral partner expectations.
• Professionalism: Maintain high standards in speech and email.
• Client Experience: Act as a concierge between borrowers & business partners.

Skills

Active NMLS license

Mortgage processing experience

DU/DO and investor guidelines

Microsoft Office Suite

Strong communication skills

Under pressure & deadlines

Time management & organization

Cross-team collaboration

Regulatory training

Tools

Encompass

Calyx Point

Job description

The Loan Partner Two ("LP2") is responsible for accurately prequalifying home loan applications, issuing and managing quality pre-approval letters, and overseeing the success of every loan in the committed pipeline.

The LP2 will work cohesively with the Loan Officer(s), borrowers, loan processors, underwriters, and third parties to close 95%+ of all loans on time while providing an outstanding experience from application to close. This position requires substantial cash, credit, capacity (income), collateral, communication skills, and the ability to be resourceful.

Compensation

$60,000 - $90,000 yearly

Qualifications

• Must maintain an active NMLS license
• Minimum of 5 years in mortgage processing, underwriting, or origination
• Proficient in DU/DO, LP, and major investor guidelines
• Experience with Loan Origination Systems (Encompass, Calyx Point, etc.)
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote)
• Strong verbal and written communication skills
• Ability to work under pressure and meet deadlines
• Excellent time management & organizational skills
• Ability to collaborate across branch and corporate levels
• Completion of regulatory & compliance training

Responsibilities

• Essential Duties of this Position
• Prequalify:
• Contact all newly received applications within 24 hours of assignment by LO
• Thoroughly review 1003 with the borrower(s) and request necessary documents
• Explore all options before turning down a pre-approval request
• Keep Realtor partners updated on the progress
• Stay up to date on investor guidelines & program changes
• Pre-Approve:
• Communicate pre-approval parameters to borrowers
• Provide supplemental pre-approval documents (e.g., Pre-Approval Addendum)
• Notify the referring Realtor immediately after issuing pre-approval
• Expedite rush pre-approval requests
• Flag any red flags or potential issues to the LO or Team Captain (if applicable)
• Dedicate one hour weekly to pre-approval outreach power hour
• Pipeline:
• Expedite onboarding for newly received contracts
• Perform a daily “gauge check” to identify “hot loans.”
• Attend weekly branch pipeline meetings to track loan milestones
• Deliver Tuesday borrower update calls (and Realtors, when needed).
• Coordinate closely with loan processing teams
• Contact borrowers, attorneys, and realtors 24 hours before contingencies
• expire.
• Review Closing Disclosures for accuracy against Loan Estimates
• Conduct pre-closing phone calls (48 hours before closing)
• Make congratulatory funding calls to borrowers & Realtors
• Provide post-closing/funding support
• Be available after hours for urgent questions (via mobile email)
• Consistently exceed borrower and referral partner expectations
• Additional Role Expectations
• Professionalism: Maintain high standards in speech and email (no slang, curt responses, etc.)
• Client Experience: Act as a concierge between borrowers & business partners