Mortgage Loan Officer

ServiceNow; Springfield (MA); Remote; USD 66,000 - 91,000; Full time

Job summary

ServiceNow is seeking a mid-level Mortgage Loan Officer in Springfield, MA, offering mentorship, a strong benefits package, and the opportunity to work remote-first. The role emphasizes ownership, responsibility, and clear documentation of outcomes, with an anchor salary of $66,000 to $91,000 per year.

Ideal candidates bring five years of relevant experience, a proactive mindset, and comfort defending recommendations in a collaborative environment that values work-life balance and networking

Qualifications

• Five years of Mortgage Loan Officer experience or related field.
• Ability to mentor and contribute to a collaborative internship-style environment.
• Comfort communicating and defending recommendations in team settings.

Responsibilities

• Notice when a general metric is lying and dig in.
• Identify gaps in current procedures and recommend workable fixes.
• Maintain clear documentation of work performed and outcomes delivered.
• Execute core Mortgage Loan Officer duties with accuracy and consistency.
• Balance independent work with effective internship team collaboration.
• Follow safety protocols and best practices at all times.
• Turn ambiguous Adaptability requests into shipped, measurable outcomes.
• Translate mid-level objectives into concrete, actionable day-to-day steps.

Skills

Work-Life Balance

Networking

Self-direction

Defending recommendations

Job description

This mid-level Mortgage Loan Officer position is ideal for someone ready to take on more responsibility and ownership. Bring gently-demanding Mentoring and 5 years to Springfield, and the return is $66,000 - $91,000, an internship schedule, and influence that grows.

Key Responsibilities

• Notice when a general metric is lying and dig in
• Identify gaps in current procedures and recommend workable fixes
• Maintain clear documentation of work performed and outcomes delivered
• Execute core Mortgage Loan Officer duties with accuracy and consistency
• Balance independent work with effective internship team collaboration
• Follow safety protocols and best practices at all times
• Turn ambiguous Adaptability requests into shipped, measurable outcomes
• Translate mid-level objectives into concrete, actionable day-to-day steps

What You'll Bring

• Hands-on familiarity with Work-Life Balance, sharpened by Networking side projects
• Self-direction that survives a quiet Slack channel
• Comfort defending a recommendation in front of skeptics
• Comfort being the newest person in the room and the loudest in the notes

ServiceNow grew up alongside its customers, scaling from a single Springfield room into the general partner much of MA now trusts. At ServiceNow you're trusted with the why, not just handed the what.

With $66,000 - $91,000 as the anchor, expect mentorship, a benefits package worth bragging about, and the latitude to work remote-first.

Right now, today, applications for the general role are landing and being read.