Mortgage Loan Officer

Zillow; Seattle (WA); On-site; Full time

Job summary

Join a leading FinTech company as a Mortgage Loan Officer in Seattle. You'll originate loans, guide borrowers, and achieve sales targets while working in a collaborative environment. This role offers competitive pay and opportunities for growth in the mortgage industry.

Benefits

Incentive compensation

Comprehensive benefits

Qualifications

• 1+ years of mortgage origination experience as an active NMLS Loan Originator.
• Proven track record in handling purchase loans and working with real estate agents.

Responsibilities

• Originate mortgage loans and guide borrowers through the loan process.
• Achieve production targets through customer and agent engagement.
• Ensure compliance and provide necessary documentation for underwriting.

Skills

Communication

Time Management

Organization

Education

Associates or Bachelors degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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About The Team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment! We’re a team of innovators, problem solvers, and creative individuals, pushing the boundaries of the mortgage industry. If you're looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you. Ready to take the leap and join our team?

About The Role

As a Mortgage Loan Officer, based out of our Seattle WA Office, you are responsible for originating mortgage loans and guiding borrowers through the loan process. You will drive funded loan volume and hit production sales targets through proactive customer and agent engagement. This role involves handling incoming leads from various sources and generating self-sourced leads through strong relationships with partners and agents, while providing outstanding customer service through timely follow-up and professional communication.

Key Responsibilities

• Originate mortgage loans, guide borrowers through the process, ensure compliance, and provide all necessary documentation for underwriting, processing, and funding.
• Achieve production targets by engaging with customers and agents, using data to manage and prioritize a book of business efficiently.
• Handle incoming leads from various sources including company-provided resources, client partners, and produce self-sourced leads through strong partner relationships.
• Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.
• Manage multiple leads and loans within SLAs, ensuring timely follow-up and effective communication via phone, email, and text.
• Build strong relationships with buyers, agents, and partners through regular communication and personalized support to encourage repeat business.
• Stay informed on market trends to tailor the customer and agent experience.
• Conduct occasional in-market visits to engage with agents and promote ZHL involvement.
• Ensure all transactions follow applicable laws, regulations, and company guidelines.
• Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
• This role involves the collection, storage, and use of your voiceprints (records of speech).
• Perform other duties as assigned.

In addition to a competitive base pay, employees are eligible for incentive compensation, with amounts varying based on experience, performance, and location.

This role is categorized as an Office position; employees work at a ZG corporate office approximately 80-100% of the time and must live within reasonable commuting distance, not more than 75 miles, of their designated ZG office.

The standard base pay range in certain states (California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, Washington DC) is $12.00 - $25.00 per hour, depending on experience and location.

Who you are

You are a passionate communicator who excels at building client and partner relationships through consultative selling and phone sales. Motivated by uncapped income potential, you thrive in competitive environments, demonstrating strong time management, organization, and a continuous drive to learn and improve.

Role Requirements

• 1+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a bank-licensed Loan Originator (required).
• Located in and working hybrid from our Irvine, CA Office.
• Ability to obtain and maintain a Mortgage Loan Originator license in any U.S. state.
• Successfully completed the 20-hour SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National with Uniform State Content (required).
• Proven track record in handling purchase loans and working with real estate agents.
• Deep mortgage process knowledge and a passion for client service.
• Proficient in Microsoft Outlook, Word, and Excel.
• Associates or Bachelors degree preferred.
• Travel required within the first month for training and at least 5% in-market travel thereafter.

Get to know us

Zillow is reimagining real estate to make homeownership accessible for more people. As the most-visited real estate website in the U.S., Zillow helps people find and finance homes through innovative digital solutions. Our culture of innovation, commitment to diversity and inclusion, and comprehensive benefits support our employees in doing their best work and living balanced lives. Recognized as a top employer, Zillow Group is an equal opportunity employer committed to fostering an inclusive environment. We consider qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. For accommodations, contact your recruiter. Applicants with arrest or conviction records will be considered per applicable laws. Upon receiving an offer, employees will sign a Proprietary Rights Agreement covering confidentiality, intellectual property, and non-solicitation policies.