Mortgage Loan Officer

Orchard; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the real estate sector is seeking a Mortgage Consultant to provide exceptional service to clients. This full-time remote role requires strong sales skills and a passion for customer service, focusing on building relationships with agents and clients. You will manage loan pipelines and offer innovative financing solutions, ensuring a seamless home buying experience.

Qualifications

• At least 3+ years experience with lending and an active NMLS license.
• Deep knowledge of Fannie Mae, Freddie Mac, FHA, VA guidelines.

Responsibilities

• Consult with clients about financing solutions to achieve financial goals.
• Close a high percentage of captive leads and manage a pipeline of loans.
• Collaborate with real estate agents to enhance the customer experience.

Skills

Consultative Sales Skills

Customer Service

Relationship Building

Technology Savvy

Education

Active NMLS License

Tools

Blend

Byte

Job description

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents.

Headquartered in New York City with teammates across the US, Orchard has 150+ full time employees and 400+ real estate agents (1099). We have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to have been recognized by Crain's, Inc. 5000, Glassdoor, Parity.org and Built In on their lists of best places to work.

About the Role

Orchard Mortgage is an affiliate of Orchard, fully dedicated to offering mortgage services to Orchard’s real estate customers to provide a seamless and delightful home buying transaction. Orchard Mortgage is an innovative environment, with a focus on constant improvement, transparency, and teamwork.

We will provide you with leads from top producing agents in our markets. Your job will be to build excellent relationships with both Orchard Agents and Orchard customers, to win their future loan business through the services and offerings we provide (such as free refinances for life). You are not expected to bring your own leads but are welcome to bring your own leads and relationships as well and offer the same unique products and services we provide.

This is a full time role that will report into the Mortgage Sales Manager. This is a remote position that will be expected to be based in the Phoenix area and available to attend agent networking events such as Orchard happy hours and agent training once a month.

What You’ll Do Here

• Consult with clients about current needs and financing solutions to help them achieve their financial goals including Orchard Mortgage’s unique offerings such as our Equity Advance loan
• Build great relationships with Orchard’s real estate agents and collaborate with them to create a great home buying experience for our customers
• Be “go to person” for all home financing related needs that our customers or agents have including being the expert on our Equity Advance loan and Move First offering
• Close a high percentage of captive leads and manage pipeline of at least 10-15 loans per month, primarily purchases with some refinances
• Work collaboratively with other teams across the Orchard ecosystem in Real Estate and Title Operations to provide the best customer outcomes
• Support weekend coverage once per month to ensure customers have the support they need even on weekends

We’d Love to Hear From You if You Have:

• At least 3+ years experience with lending experience and an active NMLS license or registered in Arizona
• Strong consultative sales skills to get our customers the best financial outcome and help them understand the programs available to them
• A passion for customer service and relationship building with keeping both our customers and agents in the loop on what is going on, even if that is after hours or on a weekend.
• Deep knowledge of guidelines pertaining to Fannie Mae, Freddie Mac, FHA, VA with the ability to provide high quality pre-approvals/pre-qualifications (bonus if you also are familiar with common non-QM programs and reno/construction loans)
• Technology savvy with the ability to learn and work with new systems especially as the mortgage world progresses. Preference for experience with Blend and Byte (or similar systems).

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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