Mortgage Loan Officer

3Rivers Federal Credit Union; Pendleton (IN); On-site; USD 54,000 - 66,000; Full time

Job summary

3Rivers Federal Credit Union is seeking a Mortgage Loan Officer to provide high-quality service, establish relationships, and manage the lending process. This role requires excellent attention to detail and interpersonal skills, with a strong focus on member satisfaction and community engagement.

Offering a competitive base salary of $60,000 plus commissions, the ideal candidate will have a background in financial product sales, excellent networking abilities, and a commitment to supporting member needs.

Qualifications

• 1-3 years of experience in financial product sales or sales background preferred.
• Good understanding of financial institution products and services.
• Valid driver's license and reliable transportation.

Responsibilities

• Establish trusting relationships with members and business partners.
• Provide advice and assistance regarding budget counseling and financial needs.
• Manage the lending process and evaluate member needs effectively.

Skills

Proactive selling/networking techniques

Excellent attention to detail

Ability to manage several tasks

Interpersonal skills

Education

High School diploma or equivalent

College degree in business-related field

Job description

Reports To: Mortgage Sales Manager

Location: Onsite

Position Type: Exempt

Highly Specialized Individual Contributor

Pay: $60,000 Base with commission

Pay Disclosure

At 3Rivers Federal Credit Union, we understand that building a mortgage pipeline takes time. That’s why we offer a supportive compensation structure for our Loan Officers as they ramp up. All new Loan Officers will receive bi-weekly pay based on an annual base salary of $60,000, in addition to commission opportunities. Depending on the experience and background of the individual, a temporary ramp‑up period with a higher base salary may be offered to support initial production and onboarding. This higher salary and the duration of the ramp‑up period will be discussed and determined in collaboration with the Senior Vice President of Lending. After the ramp‑up period, Loan Officers will transition to the standard compensation model of $60,000 base salary plus earned commissions. This structure is designed to reward performance while providing stability as you grow your business at 3Rivers FCU.

What sets us apart?

• Local Servicing
• Wide variety of Portfolio and Conventional Loan Options
• Full array of lending products that you would be able to refer in‑house.
• Opportunity to originate more because of the products that are offered.
• We have a strong background and expertise in residential construction lending.
• Competitive Draw

Position Summary

The Mortgage Loan Officer establishes trusting relationships with members and business partners by providing consistent high‑quality service. Uses persistence and persuasion to overcome objections. Increases member satisfaction by being highly responsive to the needs of members. Incorporates critical thinking when working with membership to ascertain which option is the best fit for the member’s Spend, Save and Borrow needs. Provides advice and assistance regarding budget counseling, consolidations, pay methods, and other areas relating to member’s financial needs. Well versed with a variety of mortgage products, including Conventional, Government (FHA, VA and USDA) and Equity Products. Up to date on all Portfolio Loan guidelines in order to meet origination unit and volume goals. Evaluates alternatives to ensure the solutions provided and products recommended are in the best interest of the membership. Assesses risk and ensures compliance with all credit union policies and procedures, as well as Federal Laws and Regulations. Ensures all Credit Union member information and transactions are kept confidential. Manages the lending process, evaluates need, sells products, and maintains knowledge of internal and competitor’s trends (rates, terms, etc.). Uses technology to its fullest extent and leverages technical support when needed to either enhance performance or solution a problem. Must be comfortable in an outside sales role, and be familiar with calling on referral sources including Realtors, Builders, Investment Advisors and other COIs in the community in order to grow the Credit Union’s membership through the origination of Purchase and Construction Mortgage Transactions. Must be able to attend outside events in a networking capacity promoting the 3Rivers brand and establishing new relationships in order to grow and expand your referral sources. Must be willing to work with the branch teams in order to maintain member retention through various types of mortgage transactions. Must be available to work nights and weekends when member needs are present.

Knowledge Requirements

• Ability to gather and properly complete data in accordance to regulatory and organization’s requirements.
• Good understanding of financial institution products and services.
• Flexible and able to work independently with limited supervision
• Ability to adapt quickly to change
• Proactive selling/networking techniques
• Bias for Action and high sense of urgency
• Ability to manage several tasks on a daily basis.
• Excellent attention to detail.
• Intermediate knowledge of business financial structures and deposit needs.
• Knowledge of office procedures and equipment.
• Exceptional knowledge of computer functions and internal software applications.
• Interpersonal skills to present the Credit Union in a positive way during transactions.
• Goal/ mission driven
• Self-starter who knows how to develop centers of influences
• Valid driver’s license and reliable transportation
• Adheres to all federal, state and credit union regulations and policies.

Education And Experience

• High School diploma or equivalent
• College degree in business‑related field, preferred
• 1‑3 years of experience in financial product sales or 1‑3 years of sales background preferred

Work Environment & Physical Effort Required

Normal

Core Values

Commitment – Be all in.

Consistency – Be all in EVERY DAY.

Innovation – Think (UYH) and ASK WHY.

Integrity – Do the RIGHT thing, not the easy or quick thing.

Quality – Do an OUTSTANDING job, don't run out of GAS.

Trust – Hold trust and be trustworthy.

Value – Make members lives better, easier, safer; help them fulfill dreams; help them to do what they don't know how to or think isn't possible even if it's not here (see integrity above); make them wiser; help them build wealth (beyond saving $$)