Mortgage Loan Officer

Self-Help Services Corp; Manchester (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Self-Help Services Corp in Manchester, CT is seeking a Mortgage Loan Officer. In this role, you will provide information on credit union products, interview loan applicants, prepare and process real-estate loan documentation, and make approval decisions.

The ideal candidate will have a minimum of 2 years of experience in mortgage or banking, strong analytical skills, and the ability to meet productivity goals. A Bachelor's degree is preferred. Self-Help values diversity and is committed to creating an inclusive work environment.

Qualifications

• Minimum 2 years of experience in mortgage, banking, or related consumer lending.
• Strong analytical, quantitative, and independent decision-making skills.
• Secure and maintain NMLS certification.

Responsibilities

• Meet with loan applicants to discuss mortgage options and counsel on credit.
• Prequalify applicants by assessing creditworthiness and income adequacy.
• Approve or deny loan applications based on qualifications.

Skills

Analytical skills

Customer service skills

Organizational skills

Decision-making skills

Spanish/English bilingual

Education

High School Diploma

Bachelor's degree preferred

Tools

Word

Excel

PowerPoint

Job description

Self-Help was founded in 1980 to address economic inequality in underserved communities. Our mission is to create and protect ownership and economic opportunity by providing fair loans, advocating policy change, and building community resources.

Position Summary

Mortgage Loan Officer in Manchester, CT. Provide information on credit union products, interview loan applicants, prepare and process real‑estate loan documentation, and make approval decisions while meeting productivity goals and adhering to federal, state, and credit union regulations.

Responsibilities

• Meet with loan applicants to discuss mortgage options, counsel on credit and budgeting, and develop a roadmap for approval.
• Prequalify applicants by examining all borrower information, assessing creditworthiness, income adequacy, collateral, and repayment risk.
• Determine maximum purchase price/loan amount based on borrower data.
• Approve or deny loan applications that do not meet pre‑qualification standards and explain reasons for denial.
• Gather and review required data, including credit bureau reports, verify debts, estimate monthly payments, and update applications accordingly.
• Comply with all federal and state mortgage regulations and disclosure requirements.
• Prepare loan applications and documentation for underwriting and closing.
• Ensure accurate processing of each loan, troubleshoot issues, and maintain communication with borrowers throughout the processing period.
• Develop mortgage loan business by identifying and maintaining a network of real‑estate professionals, builders, and other referral sources.
• Participate in business development opportunities and community efforts to promote homeownership.
• Oversee responsibilities of Mortgage Loan Assistant, if appropriate.
• Perform other duties as may be deemed necessary.

Qualifications

• High School Diploma mandatory; Bachelor's degree preferred.
• Minimum 2 years of experience in mortgage, banking, or related consumer lending.
• Experience in consumer lending preferred.
• Ability to represent Self-Help in networking functions and develop realtor and other referral relationships.
• Strong analytical, quantitative, and independent decision‑making skills.
• Consistent adherence to file quality guidelines.
• Ability to meet productivity goals.
• Secure and maintain NMLS certification.
• Collaborative team player.
• Sensitivity to low‑wealth borrower issues and commitment to a diverse organization.
• Strong organizational, computer, and customer service skills.
• Excellent written and presentation communication skills.
• Willingness to travel and work evenings and weekends as needed.
• Bilingual Spanish/English a plus.
• Proficiency with Word, Excel, and PowerPoint.

Equal Opportunity

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.