Mortgage Loan Officer

Summit Choice Credit Union; Fort Wayne (IN); On-site; USD 60,000 - 95,000; Full time

Job summary

Summit Choice Credit Union is seeking a Mortgage Loan Officer to originate, evaluate, and manage residential mortgage loans while delivering an exceptional member experience. The role includes developing mortgage business through relationships with real estate agents, builders, and community partners, and also originating a variety of consumer loans.

The position requires strong lending knowledge, sales ability, community involvement, and travel between Credit Union branches to meet members and

Qualifications

• Strong knowledge of mortgage and consumer lending practices and regulations.
• Excellent communication, sales, and relationship-building skills.
• Ability to work independently and manage time effectively.
• Willingness to travel between Credit Union branches to meet members and support opportunities.

Responsibilities

• Originate and manage a pipeline of residential mortgage applications (first/second liens, purchases, refinances, HELOCs).
• Conduct member interviews to assess financial needs and documentation.
• Pre-qualify applicants and determine suitable loan programs.
• Ensure loans comply with policies and secondary market guidelines (Fannie Mae, Freddie Mac).
• Collaborate with underwriters, processors, and closing agents to facilitate timely closings.
• Maintain knowledge of mortgage regulations, rates, and compliance.

Skills

Mortgage lending knowledge

Communication

Relationship building

Time management

Independent work

Education

High school diploma or equivalent

Tools

Lending software

Microsoft Office

Job description

Description

JOB SUMMARY

The Mortgage Loan Officer is responsible for originating, evaluating, and managing residential mortgage loans while providing an exceptional member experience throughout the lending process. This position is expected to actively develop mortgage business by building strong relationships with real estate agents, builders, contractors, community partners, and prospective members.

In addition to mortgage lending, the Mortgage Loan Officer will originate a variety of consumer loans, including auto, personal, home equity, and other consumer lending products.

This is a relationship-driven, production-focused position requiring strong lending knowledge, sales ability, community involvement, and a willingness to travel between Credit Union branches to meet with members and support mortgage and lending opportunities.

REQUIREMENTS

ESSENTIAL FUNCTIONS

• Originate and manage a pipeline of residential mortgage applications, including first and second liens, purchases, refinances, and home equity loans and lines of credit.
• Conduct member interviews to assess financial needs and gather relevant documentation.
• Pre-qualify applicants and determine appropriate loan programs.
• Ensure mortgage loans comply with credit union policies and secondary market guidelines (e.g., Fannie Mae, Freddie Mac).
• Work closely with underwriters, processors, and closing agents to facilitate timely loan closings.
• Maintain thorough knowledge of mortgage regulations, rates, and compliance requirements.
• Monitor rates and pricing for residential loan portfolio to ensure competitiveness with marketplace. Monitor marketplace for changes in the industry or changing trends.
• Proactively develop mortgage loan business through consistent outreach and relationship building with members, real estate agents, builders, contractors, developers, community organizations, and other referral sources.
• Establish and maintain an active network of realtor and builder relationships that generate mortgage referrals and support the Credit Union's membership and loan growth objectives.
• Assist in training new mortgage loan officers.
• Other duties as assigned by Executive Management, VP of Lending, or Mortgage Supervisor.
• Actively originate and close a variety of consumer loans, including auto loans, personal loans, credit lines, and share-secured loans.
• Review loan applications, analyze credit reports, and determine risk-based loan decisions. Provide sound financial recommendations to members based on their needs and creditworthiness.
• Ensure accurate and timely documentation and loan processing.
• Provide exceptional member service throughout the lending process.
• Educate members on loan options, credit improvement, and financial wellness.
• Participate in community events and outreach to promote credit union services.

COMPETENCIES/SKILLS

• Strong knowledge of mortgage and consumer lending practices, regulations, and loan documentation.
• Proficient in lending software and Microsoft Office.
• Excellent communication, sales, and relationship-building skills.
• Ability to work independently and manage time effectively.

REQUIREMENTS/QUALIFICATIONS

• High school diploma or equivalent required.
• 2+ years of mortgage loan origination experience required.
• Experience with consumer lending products strongly preferred.
• Previous credit union or community banking experience preferred.
• Must be eligible for NMLS registration and maintain good standing.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this position, the employee is regularly required to:

Sit or stand for extended periods of time.

Use hands and fingers to operate a computer keyboard, mouse, and other office equipment.

Speak and hear clearly to communicate with members, coworkers, and vendors.

Occasionally lift and/or move up to 50 pounds (such as files, office supplies, or cash boxes).

Reach, bend, or stoop as needed to access files or office equipment.

Maintain visual acuity to review detailed documents, reports, and computer screens.

Work Environment:

Work is generally performed in a professional office or branch setting with regular activity outside the office for business development, member appointments, and community outreach.

The noise level is typically quiet to moderate.

The position involves frequent contact with members, employees, real estate professionals, and other community contacts and requires a professional and friendly demeanor.

Will require travel between branches or attendance at community events, meetings, or training sessions.

Compliance with all Credit Union safety, security, and confidentiality standards is required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPENSATION AND INCENTIVE PLAN

The Mortgage Loan Officer position has a base salary and an incentive compensation plan based on established production and performance criteria.

The Mortgage Loan Officer incentive compensation plan will be reviewed annually and may be modified based on Credit Union goals, market conditions, regulatory requirements, financial performance, or other business considerations.

Because this position participates in a separate incentive compensation program, the Mortgage Loan Officer is not eligible to participate in the Credit Union's general annual all staff incentive plan.

All incentive compensation is subject to the terms, conditions, eligibility requirements, and performance standards established within the applicable Mortgage Loan Officer incentive plan.