Mortgage Loan Coordinator - HLD (Remote Opportunity)

Regions Bank; Birmingham (AL); Remote; USD 43,000 - 55,000; Full time

Job summary

A financial institution is seeking a Mortgage Loan Coordinator to provide administrative and sales support. Responsibilities include scheduling appointments, handling customer questions, and preparing files for submission. Requires a high school diploma and one year of experience in administration or mortgage. This position is remote and eligible for incentive pay based on performance.

Qualifications

• One (1) year of administrative or mortgage experience is required.

Responsibilities

• Schedule customer application appointments for Mortgage Loan Originators.
• Obtain closing agent approvals and changes.
• Manage and distribute management reports.
• Handle routine and complex customer questions via phone or email.
• Act as the main point of contact for customers.

Skills

Good verbal and written communication

Good customer service and organizational skills

Education

High School Diploma or GED

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Mortgage Loan Coordinator provides general sales and administrative support for an assigned mortgage sales office.

Primary Responsibilities

• Schedules customer application appointments for Mortgage Loan Originators
• Obtains closing agent approvals and changes
• Creates, manages and distributes all management reports
• Handles routine and complex customer questions and assists with problem resolution via phone or email
• Acts as the main point of contact for customers and collects additional documentation as needed
• Prepares file for submission to the Operations department
• Obtains corrections for any audit or post-closing exceptions required from the Mortgage Loan Originator (MLO)
• Assists with walk-in customers
• Handles basic administrative tasks as needed

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.

Requirements

• High School Diploma or GED
• One (1) year of administrative or mortgage experience

Skills and Competencies

• Good verbal and written communication
• Good customer service and organizational skills

This is a remote opportunity.

Previous Regions MLC Experience Preferred.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$43,430.00 USD

50th Percentile:

$54,713.20 USD

Incentive Pay Plans:

This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.

Location:

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.