Mortgage Loan Assistant

U.S. Bank; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A prominent financial institution is seeking an Administrative Support for Mortgage Loan Originators to assist with borrower documentation, respond to inquiries, and provide excellent customer service. This remote role requires a high school diploma and at least one year of administrative experience. Strong communication and organizational skills are essential. The salary range is $20.00 - $22.50 per hour.

Benefits

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Paid vacation

Adoption assistance

Sick and Safe Leave accruals

Qualifications

• Minimum one year of experience in administrative support activities.

Responsibilities

• Perform a broad variety of administrative support functions for assigned Mortgage Loan Originator(s).
• Follow up with borrowers for the collection of required documentation.
• Respond to borrowers questions related to loan status.

Skills

Good verbal and written communication skills

Ability to manage multiple tasks/projects and deadlines

Proficient computer navigation skills

Attention to detail

Strong communication skills

Exceptional organizational skills

Mortgage knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Job description

Job Description

Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations. This support may include following up with borrowers for the collection of required documentation, responding to borrowers questions related to loan status, and may assist operations partners in relation to specific loan requests. Utilizes supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business. Actively participates in all required corporate and business line training. Responsible for providing excellent customer service that positively impacts the customer experience with U.S. Bank. Establishes and maintains good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Location

Remote in Wisconsin, Minnesota, Iowa, Nebraska, Missouri or Illinois

Basic Qualifications

• High school diploma or equivalent
• Minimum one year of experience in administrative support activities

Preferred Skills/Experience

• Good verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Previous sales support experience preferred
• Attention to detail with the ability to manage a pipeline with a high level of accuracy
• Strong communication skills with the ability to keep multiple partners aware of any needs
• Exceptional organizational skills with great time management skills
• Mortgage knowledge with understanding of underwriting, operations, and processing
• Previous Mortgage Loan Assistant or Mortgage Loan Originator experience preferred

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

Posting may be closed earlier due to high volume of applicants.

The salary range reflects figures based on the primary location, which is listed first. Pay Range: $20.00 - $22.50