Mortgage Lending Assistant

Texas Tech Federal Credit Union; Amarillo (TX); On-site; USD 42,000 - 61,000; Full time

Job summary

The Mortgage Lending Assistant role at Texas Tech Federal Credit Union in Amarillo, TX supports Mortgage Loan Officers by handling administrative tasks and developing business relationships to streamline the mortgage process. The MLA helps manage the loan pipeline, coordinates documentation, and ensures timely disclosures and regulatory compliance throughout processing, underwriting, and closing.

Ideal candidates bring mortgage experience, strong organizational and customer service skills, and

Qualifications

• Previous mortgage loan experience preferred.
• Ability to manage multiple projects simultaneously.
• Strong administrative and organizational skills.
• Experience working in a fast-paced team environment.
• Knowledge of Fannie Mae and Freddie Mac AUS systems.
• Ability to calculate income for W2 and Self-Employed Borrowers.
• Previous EllieMae Encompass preferred
• Superior customer service skills with professional updates
• Knowledge of industry regulatory requirements and loan products.
• Established presence in the community to support marketing efforts.

Responsibilities

• Serve TTCU members and co-workers pleasantly and professionally in accordance with TTCU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
• Answer member inquiries, complaints, and concerns in a timely, effective, and kind manner whether received in-person, online, or by telephone.
• Review applications and request any additional information and/or documentation needed via nCino and email, phone, text when necessary to have a completed application before collaborating with our Mortgage Production Support Supervisor and Mortgage Production Support Team.
• Collaborate with our Mortgage Production Support Supervisor to ensure all applications are completed and verified.
• Assist with managing Mortgage Loan Officers Pipeline including current loans and prospects.
• Assist assigned Mortgage Loan Officer with all activities needed to move the loan file through processing, underwriting, closing, funding, and purchasing. Also to assist with ensuring the member experience lives up to TTCU standards of excellence.
• Assist the mortgage production support team with all loan conditions after loan is underwritten by contacting borrowers and requesting all documentation needed using nCino to complete the file for closing.
• Run AUS with Fannie Mae and Freddie Mac to verify approval.
• Attend and participate in marketing and business development activities with realtors and other referral partners.
• Assists with preparing and delivering all required loan disclosures promptly after the purchase contract is executed, ensuring accuracy and compliance with regulatory guidelines.

Skills

Administrative skills

Organizational skills

Customer service

Multitasking

Mortgage loan experience

Communication

Education

High School Diploma/GED

Tools

nCino

EllieMae Encompass

Job description

Job Details

Job Location: Amarillo Branch - Amarillo, TX 79119

Position Type: Full Time

Education Level: High School Diploma/GED

Travel Percentage: Negligible

Job Shift: Day

Job Category: Banking

Position Summary

The Mortgage Lending Assistant (MLA) role is designed to provide a variety of administrative services and business development activities for his/her assigned Mortgage Loan Officer(s). This partnership allows the Mortgage Lending Officer (MLO) to cultivate community relationships, manage the file workflow, and provide a seamless mortgage loan process for all members. The true value of the MLA role rests in the incumbent’s ability to create bandwidth and opportunity for the mortgage lending team to help more families experience homeownership.

Duties & Responsibilities

• Serve TTCU members and co-workers pleasantly and professionally in accordance with TTCU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
• Answer member inquiries, complaints, and concerns in a timely, effective, and kind manner whether received in-person, online, or by telephone.
• Review applications and request any additional information and/or documentation needed via nCino and email, phone, text when necessary to have a completed application before collaborating with our Mortgage Production Support Supervisor and Mortgage Production Support Team.
• Collaborate with our Mortgage Production Support Supervisor to ensure all applications are completed and verified.
• Assist with managing Mortgage Loan Officers Pipeline including current loans and prospects.
• Assist assigned Mortgage Loan Officer with all activities needed to move the loan file through processing, underwriting, closing, funding, and purchasing. Also to assist with ensuring the member experience lives up to TTCU standards of excellence.
• Assist the mortgage production support team with all loan conditions after loan is underwritten by contacting borrowers and requesting all documentation needed using nCino to complete the file for closing.
• Run AUS with Fannie Mae and Freddie Mac to verify approval.
• Attend and participate in marketing and business development activities with realtors and other referral partners.
• Assists with preparing and delivering all required loan disclosures promptly after the purchase contract is executed, ensuring accuracy and compliance with regulatory guidelines.

Qualifications & Skills

• Previous mortgage loan experience preferred
• Ability to manage multiple projects simultaneously.
• Strong administrative and organizational skills.
• Experience working in a fast-paced team environment.
• Possesses ability to analyze loan based on agency guidelines.
• Knowledge of Fannie Mae and Freddie Mac AUS systems.
• Ability to calculate income for W2 and Self-Employed Borrowers.
• Previous EllieMae Encompass preferred
• Superior customer service skills with the ability to communicate real time updates in a professional manner by way of verbal or written correspondence and manage expectations for members and business partners
• Working knowledge of industry regulatory requirements and available loan products
• Working knowledge or familiarity with underwriting requirements, loan products, (agency, FHA, and VA preferred)
• Established presence in the community is preferred to help support Loan Officer in marketing efforts.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations