Mortgage Forward Deployed Engineer

Ocrolus; United States; A distancia; USD 150.000 - 170.000; Jornada completa

Descripción de la vacante

Ocrolus seeks a Mortgage Forward‑Deployed Engineer (Encompass) to join our team and serve as the bridge between product and customers. You’ll work in the field with clients, write production code, and help transform their mortgage workflows using our AI-powered platform.

You will collaborate with Account Management and Onboarding teams, report to the Lead Forward‑Deployed Engineer, and act as a trusted advisor. This is a dynamic, client-facing engineering role with ownership from day one.

Formación

• 3+ years of experience in software engineering, solutions engineering, or technical consulting.
• 3+ years in mortgage or lending workflows.
• Strong understanding and experience with Encompass.
• Consultative sales/account management approach—ability to map technology to business challenges and drive change-management conversations.
• Excellent communication and presentation skills with senior mortgage executives.
• Backend: Python; APIs; Encompass Developer Connect; SQL.
• Frontend: React/TypeScript; JavaScript with SSF for Encompass custom form/workflow logic.
• Familiarity with mortgage LOS/POS platforms (Encompass, Blend, SimpleNexus, Floify); Git; cloud basics (AWS/Azure).
• Thrives in fast-paced, ambiguous environments where you figure it out and get it done.

Responsabilidades

• Act as a technical expert and trusted advisor post-sales, embedding with customer teams to optimize mortgage origination workflows.
• Review and consult on technical solutions, APIs, microservices, data pipelines, and integrations.
• Build and support technical solutions and integrations for mortgage clients using Ocrolus, Encompass, and other mortgage platforms.
• Run proof-of-concepts and proof-of-value engagements to demonstrate ROI quickly.
• Troubleshoot complex issues in live environments and restore operation.
• Collaborate with Account Management and Product to deliver value and influence the roadmap.
• Travel occasionally (~30–50%) to customer sites and industry events.

Conocimientos

Python

APIs

Encompass Developer Connect

SQL

React/TypeScript

JavaScript

SSP/SSF (Encompass)

Git

AWS/Azure

Educación

Mortgage/LO/LOS domain experience

Herramientas

Encompass

Git

AWS/Azure

ICE Secure Scripting Framework (SSF)

Descripción del empleo

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the‑art open‑and closed‑source AI models with our human‑in‑the‑loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech.
Join us, and help redefine how the world’s most innovative lenders do business.

We’re looking for a Mortgage Forward‑Deployed Engineer (Encompass) to join our team and be the bridge between our product and our customers. This is not your standard engineering role, you’ll be out in the field, working directly with clients, writing production code, and helping them reimagine how they run their business with our platform. You will be working directly with our Account Management team, implementation team and onboarding team. This role reports to the VP of Account Management. As an FDE, you’ll wear different hats: engineer, architect, and trusted advisor. One day you might be prototyping a custom integration; the next, you’re running a proof‑of‑value with a C‑suite exec; the next, you’re feeding back product insights that shape the roadmap. If you like variety, ownership, and making real‑world impact, you’ll love this role. This role will report to our Lead Forward‑Deployed Engineer and be a part of the Account Management team.

What you’ll do:

• Act as a technical expert and trusted advisor during the post‑sales process, embed with customer teams to understand their workflows and demonstrate how Ocrolus’ technology improves efficiency in mortgage origination.
• Review and consult on technical solutions, APIs, microservices, data pipelines, and integrations that solve real business problems.
• Build and support technical solutions and integrations for mortgage clients using Ocrolus, Encompass, and other POS/LOS mortgage platforms.
• Run proof‑of‑concepts and proof‑of‑value engagements that demonstrate ROI fast.
• Troubleshoot gnarly technical issues in live environments and get things back on track.
• Partner with the Account Management and Product teams to deliver value, and influence the roadmap.
• Travel occasionally (~30–50%) to customer sites and industry events.

Who we’re looking for: (Skill Sets and Qualifications)

• 3+ years of experience in software engineering, solutions engineering, or technical consulting.
• 3+ years of a background in mortgage, or lending workflows.
• Strong understanding and experience with Encompass.
• Strong consultative sales/account management approach—able to map technology to business challenges and drive change‑management conversations.
• Excellent communication and presentation skills, with experience engaging senior mortgage executives.
• Backend: Python; APIs; Encompass Developer Connect; SQL.
• Frontend: React/TypeScript; JavaScript with ICE Secure Scripting Framework (SSF) for Encompass custom form and workflow logic.
• Supporting: Familiarity with mortgage LOS/POS platforms (Encompass, Blend, SimpleNexus, Floify); Git; cloud basics (AWS/Azure).
• Thrive in fast‑paced, ambiguous environments where you figure it out and get it done.

Nice to Have:

• Experience with SaaS integrations or loan origination systems.
• Additional mortgage LOS/POS experience.
• Exposure to AI/ML or generative AI.

Why You’ll Love It Here

• You’ll have ownership from day one, our FDEs lead projects end‑to‑end.
• You’ll work directly with customers and see the immediate impact of what you build.
• You’ll shape the product by bringing the voice of the customer straight to engineering.
• You’ll work directly with a team focused on creating an excellent client experience.
• You’ll have fun working with a highly proactive, collaborative team.

Note:

The full‑time salary range for this role is between $150,000 - $170,000 + commission + equity + benefits. Base pay offered may vary depending on job‑related knowledge, skills, experience, and market location. Disclosure as required by N.Y.C. Admin. Code §§ 8-102 and 8-107(32) of the full time salary compensation range for this role when being hired into our offices in New York City.

Life at Ocrolus

We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast‑growing, remote‑first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion; Curiosity – Explore new ideas and question the status quo; Humility – Listen, be grounded, and remain open‑minded; Ownership – Love what you do, work hard, and deliver excellence.

We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.

We look forward to building the future of lending together.