Mortgage Dispute Resolution Specialist

Newrez; Coppell (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid parental leave

Employee assistance program

On-site on demand gym/fitness stipend

Job summary

Newrez in Coppell, TX seeks a detail-oriented Correspondence & Dispute Specialist to handle Qualified Written Requests. You will review disputes, research loan history, and draft formal responses while adhering to RESPA, TILA, FCRA, and CFPB guidelines.

The role requires strong written communication, research ability, and the skill to manage deadlines in a fast-paced team environment on-site at our Coppell office.

Qualifications

• High school diploma or equivalent is required.
• 5+ years mortgage servicing or origination experience.
• Bachelor’s degree with a concentration in English or similar field, or 2+ years mortgage servicing or origination with a bachelor’s degree.

Responsibilities

• Prioritize and complete tasks according to regulatory deadlines.
• Research loan history, documentation, and applicable policies to determine if steps followed by operations.
• Identify root causes and plan action for resolution.
• Ensure actions/corrections are made to resolve disputes and complaints.
• Compose or review written responses providing final resolution to borrowers.

Skills

Detail oriented

Investigative skills

Written communication

Research skills

MS Word

MS Excel

Deadline driven

Organizational skills

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree (English or similar)

Bachelor’s degree plus 2+ years Mortgage Servicing/Origination

Tools

MS Word

MS Excel

Job description

Newrez in Coppell, TX seeks a detail-oriented Correspondence & Dispute Specialist to handle Qualified Written Requests. You will review disputes, research loan history, and draft formal responses while adhering to RESPA, TILA, FCRA, and CFPB guidelines.

The role requires strong written communication, research ability, and the skill to manage deadlines in a fast-paced team environment on-site at our Coppell office.