MORTGAGE DISCLOSURE SPECIALIST

Priority Dispatch Corp.; Oklahoma City (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the mortgage industry seeks a customer service representative to support the origination team. This role focuses on managing mortgage disclosures, ensuring compliance, and providing exceptional customer service. Ideal candidates will have experience in a compliance environment and strong communication skills. Join a dynamic team committed to delivering quality service and support in a professional setting.

Qualifications

• High school diploma or GED; one or more years of relevant experience.
• Ability to read and interpret documents and write reports.
• Knowledge of Microsoft Office required.

Responsibilities

• Monitor loan disclosures and compliance with regulatory timelines.
• Review loans for data accuracy and prepare disclosure packages.
• Ensure compliance with internal policies and regulatory requirements.

Skills

Analytical

Problem Solving

Customer Service

Oral Communication

Written Communication

Dependability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: Mortgage - Oklahoma City - Oklahoma City, OK

Salary Range: Undisclosed

Description

Position provides exceptional, internal and external, customer service by supporting accurate and efficient delivery of consumer mortgage disclosures. Responsibilities include supporting origination team members with deal specific disclosures and borrowers’ disclosure needs. This position also provides support for other compliance related duties.

Essential Duties and Responsibilities: Include the following, other duties may be assigned.

• Monitor pipeline for loans requiring Initial/Re-Disclosures to ensure loans are handled within regulatory timelines.
• Review loans to verify data accuracy based on guidelines for specific loan types.
• Complete Initial Disclosure packages ensuring that all pertinent documents are included.
• Mail or E-disclosure all packages to borrowers.
• Review loans triggered as Change of Circumstance to ensure timely and accurate re-disclosure.
• Review processing submission files to ensure file is complete and ready for processing
• Request case numbers, title work, appraisals, flood certifications and tax transcripts when applicable.
• Review and prepare Adverse Action Notices
• Monitor and review files for compliance (HMDA, Flood Notices, Appraisal Notices, etc.)
• The employee is responsible for complying with the Bank’s BSA/AML and OFAC Compliance and Consumer Compliance policies and procedures relevant to their responsibilities. If the employee is not certain of what the specific instance calls for, the employee will consult the respective policy and will contact their manager, BSA Officer and/or the Corporate Compliance Officer with additional questions.
• All employees are required to attend training as required by GPNB as well as support the overall compliance program by complying with all laws, policies and procedures.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Adaptability - Adapts to changes in the work environment.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Seeks increased responsibilities; Asks for and offers help when needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); and one or more years directly related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Skills

Ability to read, analyze, and interpret technical procedures and/or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from other employees, customers and the general public. Ability to calculate basic math figures and amounts. Ability to apply concepts of basic algebra and geometry. To perform this job successfully, an individual should have knowledge of Microsoft Internet Explorer and Microsoft Office software.

Physical Demands

This position may require long periods of standing or sitting and may include long periods of typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment would be consistent with a typical business office with moderate noise, services open to the public and the ability to work in a confined area typically indoors.

All employees are required to attend training as required by GPB, as well as support the overall compliance program by complying with all laws, policies and procedures.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability or any other federal, state or location protected class.