Mortgage Customer Service Associate - Remote

Remote Jobs; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A remote job service provider is seeking a customer service representative to manage calls and assist customers with loan inquiries. Candidates should have experience in customer service and preferably in mortgage loan servicing. This position offers a flexible working environment and opportunities for career advancement all while working from home.

Benefits

Opportunity for career advancement

Supportive work environment

Flexible working conditions

Qualifications

• Minimum of 1 year of previous customer service experience.
• Previous experience in mortgage loan servicing desired.
• Ability to handle sensitive confidential information.

Responsibilities

• Manage large volumes of inbound and outbound calls.
• Maintain ownership of customer interactions.
• Process ACH payments and utilize the Black Knight platform.

Skills

Organizational skills

Analytical skills

Communication skills

Education

High school diploma or equivalent

Tools

MS Word

Email

MSP

Job description

Why consider this job opportunity

Salary up to $22.00/hour
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer experiences
Flexible working environment, with the option for remote work

What to Expect (Job Responsibilities)

• Manage large volumes of inbound and outbound calls, assisting customers with loan inquiries and payment processing
• Maintain ownership of customer interactions, ensuring follow-ups and resolution of issues
• Keep detailed records of conversations in the call center database
• Process ACH payments and utilize the Black Knight platform for account reviews
• Make outbound Welcome calls to new customers, addressing initial questions and verifying information

What is Required (Qualifications)

• High school diploma or equivalent required
• Minimum of 1 year of previous customer service experience
• Previous experience in mortgage loan servicing desired
• Excellent organizational, analytical, and communication skills
• Ability to handle sensitive confidential information and multitask effectively

How to Stand Out (Preferred Qualifications)

• Experience with email, MS Word, and MSP
• High degree of dependability and ability to manage time effectively

#MortgageServices #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork

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