MORTGAGE COLLECTIONS SPECIALIST

AmeriNat; Palatine (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k

Paid medical

Life insurance

Long-term disability

PTO and holidays

Job summary

AmeriNat is seeking a Mortgage Collections Specialist in Palatine, IL. You will manage delinquent mortgage loans, outreach borrowers, and coordinate resolutions within established procedures. The role emphasizes accuracy, customer service, and adherence to investor guidelines.

You will document activity in servicing systems, negotiate payment plans, and collaborate with Loss Mitigation to assist borrowers when options exist. Strong communication and problem-solving are essential for success.

Qualifications

• Minimum of 12 months of collections, mortgage servicing, banking ops, or related experience.
• Two or more years of collections or mortgage servicing experience preferred.
• Ability to follow procedures, workflows, investor guidelines, and servicing standards.
• Bilingual English/Spanish considered a plus.

Responsibilities

• Contact borrowers regarding past due mortgage payments via inbound/outbound calls.
• Manage delinquency queues and collection activities within service standards.
• Discuss account status, payment history, and available resolution options with borrowers.
• Document payments, commitments, and activity in servicing systems.
• Negotiate payment arrangements and delinquency resolutions per procedures.
• Refer borrowers to Loss Mitigation when appropriate.
• Coordinate with internal departments to resolve issues and support borrower assistance.

Skills

Collections experience

Customer service

Negotiation

Microsoft Outlook

Microsoft Word

Microsoft Excel

Bilingual English/Spanish

Phone outreach

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Black Knight MSP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

MORTGAGE COLLECTIONS SPECIALIST

Full Time Palatine, IL, US

6 days ago Requisition ID: 1060

About AmeriNat

AmeriNat is a nationally recognized provider of loan servicing, asset management, compliance monitoring, and related administrative services supporting affordable housing, economic development, and community investment programs. For over 50 years, AmeriNat has partnered with state and local governments, nonprofit organizations, financial institutions, and private investors to administer complex portfolios throughout the United States. Today, AmeriNat services approximately $13 billion in loans and supports more than 300 clients nationwide through a team of more than 100 professionals dedicated to delivering exceptional service, operational excellence, and innovative solutions. AmeriNat’s client-centric culture, commitment extensively to affordable housing and economic development, and reputation for exceptionally good servicing make it a unique and rewarding place to build a career.

Primary Position Objective

The Collections Specialist supports the management of delinquent mortgage loans through proactive borrower outreach, payment collection efforts, account research, and delinquency resolution activities. The position primarily manages delinquent accounts through approximately 90 days delinquent and coordinates referral of appropriate accounts to the Loss Mitigation department when additional assistance options may be beneficial.

Major Duties and Responsibilities

• Contact borrowers regarding past due mortgage payments through inbound and outbound communications.
• Manage assigned delinquency queues and collection activities within established service standards.
• Discuss account status, payment history, delinquency causes, and available resolution options with borrowers.
• Collect payments and document payment commitments, borrower intentions, and account activity within servicing systems.
• Negotiate payment arrangements and delinquency resolution options consistent with established procedures and servicing requirements.
• Research account activity, payment history, correspondence, and servicing records to support collection efforts and borrower inquiries.
• Monitor delinquency reports, queues, worklists, and exception items requiring follow-up.
• Identify borrowers who may benefit from loss mitigation assistance and facilitate referral to the Loss Mitigation department.
• Respond to borrower inquiries regarding account status, payment options, delinquency status, and general servicing questions.
• Coordinate with internal departments to resolve account issues and support borrower assistance efforts.
• Utilize servicing systems, dialer platforms, workflow tools, reporting applications, and technology solutions to manage responsibilities efficiently.
• Assist with testing activities, procedure updates, process improvements, and special projects as assigned.

Additional Expectations

• Deliver exceptional customer service that reflects AmeriNat's commitment to maintaining industry-leading borrower and client satisfaction.
• Approach borrower interactions with professionalism, empathy, active listening, and a solution-oriented mindset.
• Support AmeriNat's client-centric culture through responsiveness, accuracy, transparency, and service quality.
• Treat borrowers with dignity and respect while maintaining accountability for collection objectives.
• Participate as an active team member and support department objectives.
• Communicate effectively and professionally in verbal and written interactions.
• Share constructive feedback and ideas that support continuous improvement.

Supervisory Requirements

None.

Exercise sound judgment when researching delinquent accounts, borrower concerns, payment arrangements, and collection-related issues while applying established procedures and escalating unusual situations appropriately.

Requirements & Qualifications

• Minimum of 12 months of collections, mortgage servicing, financial services, banking operations, call center, customer service, or related experience.
• Two or more years of collections or mortgage servicing experience preferred.
• High school diploma or equivalent required; associate degree or higher education preferred.
• Black Knight MSP experience preferred.
• Strong customer service, interpersonal communication, listening, and negotiation skills.
• Ability to follow established procedures, documented workflows, client requirements, investor guidelines, and servicing standards.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Bilingual English/Spanish considered a plus.

Physical Requirements

Sedentary office environment with frequent computer use, communication, repetitive hand motions, and occasional lifting of up to 10 pounds.

This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position.

AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required.

AmeriNat will consider qualified applicants in a manner consistent with local "Fair Chance" ordinances.

AmeriNat is an Equal Opportunity Employer.