Mortgage Business Analyst

Old National Bank; Grand Rapids (MI); On-site; USD 51,700 - 101,500; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Continuing education opportunities

Employee assistance program

Job summary

Old National Bank is looking for a Mortgage Business Analyst in Grand Rapids, MI, to provide analytical support to the Mortgage division. You will work closely with senior leaders, administer CRM systems, and help manage the mortgage pipeline data.

The ideal candidate has 5+ years of experience in the mortgage industry and possesses excellent communication and organizational skills. A strong proficiency in Microsoft Office and CRM platforms is also essential. This role offers a supportive environment with competitive compensation and benefits.

Qualifications

• Minimum 5 years of Mortgage industry experience.
• Excellent organizational, prioritization and implementation skills.
• Strong verbal and written communication skills.

Responsibilities

• Deliver analytical support for effective pipeline management.
• Collaborate with Mortgage Senior Leaders on performance reports.
• Administer and optimize CRM platforms.

Skills

Data Analysis

Communication

Problem Solving

Organizational Skills

Education

High School diploma

Bachelor's degree

Tools

Microsoft Office

CRM platforms

Job description

Mortgage Business Analyst

Job Locations: US-MI-Grand Rapids

Category/Function: Mortgage Services

Position Type: Regular Full-Time

Requisition ID: 2026-20265

Workplace Type: On Site

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

We are currently seeking a qualified Mortgage Business Analyst responsible for delivering analytical support to the Mortgage division, enabling effective pipeline management and data-driven decision-making. Collaborates with Mortgage Senior Leaders to develop and distribute key performance reports. Serves as the primary administrator for CRM systems, partnering with Marketing and other departments to optimize usage and integration.

Salary Range

The salary range for this position is $51,700/Yr. - $101,500/Yr

• Provide actionable insights to Mortgage Senior Leadership by mining and analyzing mortgage pipeline data and historical production/performance.
• Administer and analyze external data sources (e.g. Curinos, MBA) to benchmark ONB performance for effective leadership decisions.
• Centralize reporting responsibilities (ad hoc and scheduled) to streamline operations.
• Collaborate with leaders to maintain current and accurate staffing models based on volume forecasts, including Infosys.

CRM Administration & Optimization

• Serve as the internal administrator for the Mortgage CRM platform.
• Function as the liaison between Mortgage and other departments for the CRM platform and related campaigns and initiatives.
• Monitor CRM usage and provide performance optics to Mortgage Leadership.
• Lead future CRM enhancements including SalesForce integration.

Operational and Administrative Support

• Support Leadership with administrative tasks and pipeline oversight.
• Manage distribution of mortgage inquiries from various channels (ONB internet, call center, etc.)
• Serve as the single point of distribution for key mortgage reporting (daily and monthly) to ensure timely and consistent reporting.
• Perform additional duties as assigned.

Key Competencies

• Data Analysis & Communication: Ability to extract, interpret and present data to support efficient and effective strategic decisions.
• Compelling Communication: Clearly and transparently shares insights and updates.
• Problem Solving and Decision Making: Evaluates the implications of new information or events and recommends sound solutions.

Qualifications and Education Requirements

• Minimum 5 years of Mortgage industry experience.
• High School diploma required; Bachelor's degree preferred.
• Excellent organizational, prioritization and implementation skills.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and CRM platforms.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team.