Mortgage Advisor Assistant - Part-time (12 Month Contract) - Bilingual

Canadian Imperial Bank of Commerce; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading bank is looking for a Mobile Mortgage Advisor Assistant to join their Personal and Small Business Banking team. In this role, you will assist the Mortgage Advisor in engaging clients and facilitating the mortgage process while working in a flexible, virtual environment. Candidates should be detail-oriented, client-focused, and adept in Microsoft Office, with a passion for improving customer experience.

Benefits

Competitive compensation

Banking benefit

Employee assistance programs

Social recognition program

Qualifications

• Experience in Microsoft Office (Excel, Word, PowerPoint) is necessary.
• Bilingual in English and French to support business operations.
• Experience in residential mortgages is preferred.

Responsibilities

• Assist the Mortgage Advisor in client inquiries and facilitate the mortgage application process.
• Support marketing and business development activities.
• Provide administrative support for the Mortgage Advisor's business.

Skills

Analytical Thinking

Client Service

Customer Experience (CX)

Tools

Microsoft Office

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll be joining CIBC’s Personal and Small Business Banking team. You'll be working in a flexible, fast-paced environment where you'll play a key role in helping your clients achieve their goal of home ownership. As a Mobile Mortgage Advisor Assistant, you'll assist the Mortgage Advisor in building their own business. This role operates within a home office environment with the provision of a CIBC laptop.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

How y ou’ll succeed

• Client Engagement - Respond to client inquiries and facilitate the mortgage application process.
• Administrative Support - Assist the Mortgage Advisor in activities to support their business.
• Business Development Support - Assist with marketing and business development activities, which are designed to facilitate new business, by identifying , and attracting clients to the Mortgage Advisor .

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You understand that success is in the details. You notice things that others don't . Your critical thinking skills help to inform your decision making.
• You can demonstrate experience in Microsoft Office (Excel, Word, PowerPoint) and ideally have experience in residential mortgages.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
• You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-02-25

Job Location

Quebec VIRTUAL

Employment Type

Temporary (Fixed Term)

Weekly Hours

20

Skills

Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking