Morning Retail Pet Store Associate

Pet Supplies Plus 4074; Erie (Erie County); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee discounts

Promotional growth opportunities

Free uniforms

Training & development

Promotion-from-within culture

Job summary

Pet Supplies Plus is seeking a Retail Pet Store Associate to provide friendly customer service and pet care guidance in a neighborhood store. You will greet neighbors, help pet owners choose foods and supplies, and assist with in-store services while promoting ongoing promotions and loyalty programs.

The role emphasizes teamwork, training, and a pawsitive, family-friendly environment that supports growth and advancement within the company.

Qualifications

• Excellent customer service and communication skills.
• Thrives in a fast-paced retail environment, especially on weekends.
• Willingness to learn about pet nutrition, products, and care.
• Reliable, team-oriented mindset.
• Ability to lift, stock, and stay on your feet for extended periods.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Greet neighbors with a pawsitively passionate attitude.
• Assist pet parents in selecting the right products and services.
• Make thoughtful product recommendations based on pets’ needs.
• Operate the POS system, process transactions, and handle returns.
• Promote store specials, loyalty programs, and current offers.
• Stock shelves, manage inventory, and keep displays organized.
• Provide walk-in nail trims and assist with self-wash stations when applicable.

Skills

Customer service

Communication

Fast-paced environment

Team-oriented

Physical stamina

Evenings/weekends/holidays

Job description

Retail Pet Store Associate -Customer Service and Pet Care (Team Member)

*We are looking for candidates that are available mornings during the school year*

At Pet Supplies Plus, pets aren’t just pets—they’re family. And helping pet parents take great care of them? That’s kind of our thing.

If you’re the type of person who notices when a dog needs a better food option—or just enjoys helping your neighbors and their pets—you might fit right in here!

Benefits:

• Promote from within culture


• Employee discounts


• Opportunity for advancement


• Free uniforms


• Training & development

Benefits & Perks

• Employee discounts (your pets are about to get spoiled)


• Pay increases and pet care training programs


• Promotion-from-within culture

Safety & Support

• Safety-first environment for pets and team members


• Team-based environment where everyone supports each other


• Ongoing training to build product knowledge and pet care confidence

What You’ll Do

• Greet neighbors with a friendly, pawsitively passionate attitude


• Help a new puppy parent pick the right food—or help a regular find exactly what they always forget the name of


• Make thoughtful product recommendations based on each pet’s needs


• Operate the POS system, process transactions, and handle returns


• Promote store specials, loyalty programs, and current offers


• Stock shelves, manage inventory, and keep displays organized


• Lift and stock bags of pet food and supplies (yes, some of them are heavy)


• Assist pet parents with self-wash stations and explain the process


• Restock bathing supplies and keep the store clean and welcoming


• Provide occasional services like walk-in nail trims (training provided)

What You Bring

• Strong customer service and communication skills


• Comfortable working in a fast-paced retail environment, especially on weekends


• Willingness to learn about pet nutrition, products, and care


• Reliable, team-oriented mindset


• Ability to lift, stock, and stay on your feet for extended periods


• Availability for evenings, weekends, and holidays

What Makes You Stand Out

• Experience in retail, customer service, or pet care


• Confidence talking with customers and making recommendations


• A genuine interest in animals (bonus if you already have strong opinions about dog food)


• Ability to stay organized and handle multiple tasks at once

Grow With Us

This role is an opportunity to build real knowledge in pet care, develop customer service skills, and grow into leadership or specialized roles within the store. If you enjoy helping people, working with pets, and being part of a friendly, neighborhood-focused team, we’d love to meet you!