Monitoring and Observability Engineer – Cloud Platforms #2805

Genius Road, LLC; Dallas (TX); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Work on high-impact enterprise systems

Support leading observability platforms

Be part of a forward-thinking digital intelligence team

Job summary

A leading company in digital intelligence seeks a mid-level Monitoring and Observability Engineer to create and implement automated monitoring solutions. This role supports high-impact enterprise systems within cloud infrastructures and focuses on using advanced observability tools like Dynatrace. Ideal candidates will have strong IT operations experience and an enthusiasm for improving monitoring capabilities in a dynamic environment.

Qualifications

• 4+ years in IT operations, infrastructure, or application monitoring.
• Strong experience with Dynatrace and other observability tools.
• Hands-on experience in scripting and REST APIs.

Responsibilities

• Monitor infrastructure and resolve Level 1 issues.
• Perform advanced Level 2 diagnostics and troubleshoot.
• Design and configure observability tools.

Skills

Observability tools

Log analysis

Scripting (Python, Perl, Java)

Cloud-native monitoring

Strong communication

Education

Associate's or Bachelor's degree in Technology, Engineering, or related field

Tools

Dynatrace

ThousandEyes

Evolven

Job description

Monitoring and Observability Engineer – Cloud Platforms
Contract Length: 12 months + potential extension
Location: Dallas, Texas – Hybrid (4 days onsite downtown Dallas)
Shift: May include rotating after-hours or weekend support

We are seeking a mid-level Enterprise Observability Engineer for our Dallas client. This role focuses on designing and implementing automated monitoring solutions, managing observability tools (Dynatrace, ThousandEyes, Evolven), and supporting 24/7 production environments in both on-premise and cloud infrastructures.

Qualifications

• Associate's or Bachelor's degree in Technology, Engineering, or related field preferred
• 4+ years in IT operations, infrastructure, or application monitoring
• Strong experience with Dynatrace(APM, infrastructure monitoring)
• Some familiarity with Ftrace, ThousandEyes, Evolven
• Experience with intelligence platforms (e.g., Moogsoft, BigPanda)
• Hands-on experience in scripting (Python, Perl, Java), REST APIs, and webhooks
• Solid knowledge of cloud-native monitoring (AWS, Azure, GCP) and Kubernetes/OpenShift environments
• Experience with Unix, Linux, and Windows system
• Experience with log analysis and application tracing
• SLO/SLI metrics integration
• Strong communication and documentation skills

Key Responsibilities

• Monitor infrastructure, applications, and websites; resolve Level 1 issues and escalate when necessary
• Perform advanced Level 2 diagnostics, including log analysis and performance troubleshooting
• Design and configure observability tools such as Ftrace, ThousandEyes, Evolven
• Implement Level 0 automation (e.g., auto-ticketing, alert routing)
• Integrate data into event intelligence platforms for real-time visibility
• Lead and coordinate incident response using observability insights
• Maintain shift logs and ensure effective communication during shift handovers
• Train and support teams on monitoring tools and processes
• Collaborate on SLO/SLI metrics and performance tuning
• Participate in on-call rotation, including after-hours/weekend shifts
• Obtain Dynatrace Specialist certification within 6 months of hire

Why Apply?

• Work on high-impact enterprise systems
• Support leading observability platforms
• Be part of a forward-thinking digital intelligence team

Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.