Monitoring and Event Management (MEM) Team Lead-KP

TekSynap; Arlington (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Monitoring and Event Management Team Lead to support critical operations for a federal agency. This role involves leading a dedicated team, ensuring the effective monitoring of IT environments, and implementing best practices for event management. The ideal candidate will bring extensive experience in monitoring services, strong communication skills, and a commitment to teamwork. Join a fast-growing company that values innovation and offers a comprehensive benefits package, including health, dental, and retirement plans. This is a fantastic opportunity to contribute to meaningful projects while advancing your career in a supportive environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Short-term Disability

Long-term Disability

Vacation Time

Holidays

Qualifications

• 10+ years in Monitoring and Event Management Services, with 3+ years in IT outsourcing.
• ITIL v3 Foundation Certification required.

Responsibilities

• Oversee Event Operations Center and monitoring of Data Center CIs.
• Manage a team of MEM agents and ensure excellent customer service.

Skills

Monitoring and Event Management

Communication Skills

Teamwork

Education

Bachelor’s degree

Advanced degree

Tools

ServiceNow

MEMT

Job description

Responsibilities & Qualifications

RESPONSIBILITIES

• Oversee Event Operations Center (EOC) Facility
• Oversee general Monitoring:
  • Develop and publish detailed monitoring technology standards with thresholds, frequencies, alert types, and periodically refine them based on FDIC business requirements.
  • Configure the MEMT to enable the monitoring of FDIC Devices and CIs on a 24x7x365 basis from the EOC.
  • Monitor Devices and CIs throughout the FDIC IT Environment.
  • For all required log files (text, XML, or other ASCII format), monitor for the occurrence of specific strings defined by FDIC.
• Oversee Monitoring of Data Center CIs; their availability, utilization, and performance:
  • Availability: Monitor all Data Center CIs in accordance with FDIC Policies and Procedures and industry practices for availability and recognize all outages that affect the services.
  • Utilization: Monitor the utilization of each Data Center CI in accordance with FDIC Policies and Procedures on a FDIC established and adjustable frequency schedule with defined thresholds.
  • Performance: Monitor the performance of each Data Center CI in accordance with FDIC Policies and Procedures on a FDIC-established and adjustable frequency schedule with defined thresholds.
  • Monitor the availability of applications (including external facing applications and FDIC applications that are cloud-based) using synthetic transactions.
• Oversee Monitoring of Network CIs; their availability, utilization, and performance:
  • Monitor Network Service Devices for availability, performance, and utilization 24x7x365 and collect relevant “health check” information regarding such devices.
  • Monitor all Network Service Devices for availability and recognize all outages that affect services.
• Oversee Monitoring all FDIC Unified Communication CIs (e.g., PBXs, voicemail systems, gateways, dedicated video room equipment) on a 24x7x365 basis:
  • Perform advanced event detection, event isolation, and event correlation.
  • Monitor all Unified Communication CIs and circuits for availability and recognize all outages that affect services.
• Oversee Event Management:
  • Configure and manage the Alert Management Database within the MEMT.
  • Perform event detection, event isolation, and event correlation.
  • Validate tickets generated from automated polling, traps, and alarms.
• Oversee monitoring for Cloud-Based platforms.

REQUIRED QUALIFICATIONS

• Bachelor’s degree or equivalent experience, advanced degree preferred.
• Ten plus years of experience in Monitoring and Event Management Services, including at least 3 years in an IT outsourcing environment to manage contractor personnel performance.
• ITIL v3 Foundation Certified.
• Excellent communication and teamwork skills.

Overview

We are seeking a Monitoring and Event Management (MEM) Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will oversee a team of MEM agents and supervisors. You will be a member of a technical team where excellent customer service and professional expertise are required.

The mission of FDIC’s Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely. In support of this mission, FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.

Visit us at www.TekSynap.com.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law, or regulation.

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Location: Arlington, VA
• Type of environment: Varies
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: US Citizen

Clearance requirement: ability to receive a Public Trust clearance.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person based on protected status.