Monitor Technician and Unit Secretary - Medical Unit - Day/Evening/Night

WellSpan Health; Ephrata (Lancaster County); On-site; USD 30,000 - 50,000; Part time

Job summary

An established healthcare provider is seeking a dedicated part-time receptionist to join their dynamic team. In this pivotal role, you will be the first point of contact for patients and visitors, ensuring a welcoming atmosphere while managing communications and data entry. Your responsibilities will include monitoring patient heart rhythms, assisting with medical records, and providing outstanding service to all customers. This position offers the opportunity to contribute to a team focused on patient care and safety. If you possess excellent communication skills and a commitment to quality service, this role is perfect for you.

Qualifications

• Requires a certificate program in vocational training post high school.
• Less than 1 year of relevant experience is required.

Responsibilities

• Monitors patient heart rhythms and responds to alarms promptly.
• Greets and assists patients, visitors, and staff with inquiries.
• Maintains patient medical records and ensures data accuracy.

Skills

Excellent communication skills

Excellent interpersonal skills

Data entry

Patient management

Transcription of medical orders

Education

Certificate Program Post High School Vocational/Specialized Training

Tools

PowerChart

Various computer applications

Job description

Part Time/PRN (Minimum work commitment is 16 hours within a month)

Schedule determined by the needs of the department

Shift: Day/Evening/Night

General Summary

Acts as a receptionist for visitors and serves as a central contact for telephone calls and a distribution point for paper and electronic communication, laboratory and test results. Interacts daily with visitors, patients, physicians and staff and displays a positive, helpful attitude. Demonstrates ability to accurately transcribe physician orders and creates and maintains the medical record. Schedules patient care services. Is responsible for electronic data entry and retrieval. Is a key member of the care delivery team. Monitors patient heart rhythms.

Duties and Responsibilities

Essential Functions:

• Monitors patient heart rhythms. Responds immediately to alarms and reports dysrhythmias promptly to nursing staff.
• Assists in charting patient rhythm strips.
• Maintains the telemetry log for each shift.
• Greets, directs and assists physicians, visitors, patients and ancillary department staff. Orients patients to their rooms as appropriate.
• Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to appropriate resource. Responds to intercom and email. Identifies emergency messages, directs information to the appropriate personnel. Maintains confidentiality.
• Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, acuity, composer, bed tracking, transport, etc.
• Serves as a knowledgeable resource for multiple applications such as Patient Management and PowerChart. Keeps current with system/application upgrades. Offers/provides assistance to others in navigating IS applications.
• Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites patient admission, transfer and discharge. Assembles and copies charts and forms, ensuring charts contain necessary forms. Ensures all medical records have signed orders and an H & P. Places transcribed orders on the chart. Monitors and flags missing items daily. Performs data entry, chart preparation, filing and photocopying in accordance with appropriate policies.
• Transcribes orders and documents on the paper or electronic record. Places pharmacy orders on the MAR. Follows up on orders and checks on open orders. Ensures verbal orders are signed according to Hospital policy.
• Consults with appropriate clinical/nonclinical personnel to resolve issues, concerns from patients' medical record, ancillary department results, patient/family inquiries, etc.
• Schedules tests, procedures and other patient services. Confers with clinical care provider regarding sequencing of tests, patient activity tolerance and special needs, as appropriate.
• Communicates changes in the patient's condition and other urgent information to the Registered Nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the team members and the charge nurse/nurse manager.
• Communicates delay/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider as needed.

Common Expectations:

• Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s).
• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication.
• Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy.
• Maintains effective communication and good relationships with other disciplines within the facility for the patient's benefit.
• Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Orders and stocks supplies on an ongoing basis.

Qualifications

Minimum Education:

• Certificate Program Post High School Vocational/Specialized Training. Required

Work Experience:

• Less than 1 year Relevant experience. Required

Courses and Training:

• Unit secretary, medical terminology and EKG course. Upon Hire Preferred
• Rhythm recognition course per unit of assignment. Upon Hire Required

Knowledge, Skills, and Abilities:

• Excellent communication/interpersonal skills.
• Excellent computer skills and ability to use various software applications in a windows environment.