Monetization and Contract Success (MACS) Specialist

Stripe; Seattle (WA); On-site; USD 108,000 - 162,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical benefits

Job summary

Stripe is seeking a Monetization and Contract Success Specialist to guide complex commercial agreements through pre-signature review with a focus on operational feasibility and system implementation. You will collaborate with multiple teams to resolve issues, improve workflows, and enable scalable contract processes.

The role emphasizes risk-aware decision making, process automation, and strong stakeholder service within Stripe’s MACS group.

Qualifications

• 5+ years of relevant experience in commercial contracting, deal management, legal operations, monetization operations, pricing activation, billing operations, or a related field.

Responsibilities

• Serve as a subject-matter expert across the commercial contract lifecycle, advising deal owners on the supportability elements of sales contract reviews.
• Review and interpret commercial and legal terms, identify operational requirements and potential risks, and prepare agreements or deal inputs for review under established guidelines.
• Partner with Deal Pricing, Deal Strategy, Commercial Legal, Business Practices, Accounting, Billing, Tax, Sales Operations, Engineering, and account teams to align commercial objectives with operational capabilities.
• Review and, where appropriate, advise on commercial terms, balancing user needs, Stripe’s objectives, operational feasibility, and risk.
• Own the feedback loop with Pricing Activation for accurate onboarding of custom contracts and pricing terms into Stripe’s billing and financial systems.
• Manage contract and deal workflows in relevant systems, maintain clear documentation, and provide proactive communication on status, dependencies, and next steps.
• Support the end-to-end contract lifecycle, including inquiries, escalations, implementation troubleshooting, billing-related issues, and post-execution corrections.
• Build scalable, auditable processes and controls that balance and improve contract quality, activation accuracy, deal velocity, and the user experience.
• Analyze operational data and recurring issues to identify root causes, measure performance, and recommend process or system improvements.
• Partner with Engineering and internal systems teams to translate operational needs into durable tooling, automation, and workflow enhancements.
• Support internal and external audits, key programs, and other cross-functional initiatives as needed.
• Contribute to building a high-performing team culture grounded in sound judgment, continuous improvement, accountability, and excellent stakeholder service.

Skills

Contract management

Pricing activation

Billing operations

Legal operations

Analytical skills

Cross-functional collaboration

Attention to detail

Communication skills

Problem solving

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The Finance Operations (FinOps) team is Stripe’s global backbone, dedicated to delivering and continuously improving essential business services—billing and collections, procurement, monetization, payroll, and travel and expenses. We drive company value through data-driven insights, operational rigor, and a relentless focus on excellence. As strategic partners, we shape business decisions, champion technology-enabled solutions, own operational strategy, and collaborate across global functions to enable Stripe’s growth.

The Monetization and Contract Success (MACS) team sits within Monetization Services and helps Stripe execute complex commercial agreements efficiently and accurately. The team partners across the deal and contract lifecycle to reduce friction, improve deal velocity, support scalable commercial constructs, and deliver a seamless user experience after contract execution.

What you’ll do

We’re looking for a Monetization and Contract Success (MACS) Specialist to join our growing team. In this high-impact role, you will guide complex commercial agreements through pre-signature review from a supportability lens - helping ensure that contractual terms are clear, operationally feasible, and can be accurately implemented in Stripe’s systems. You will work closely with cross-functional partners to resolve issues, strengthen controls, improve workflows, and develop scalable solutions that increase deal-cycle efficiency and reduce downstream user friction.

Responsibilities

• Serve as a subject-matter expert across the commercial contract lifecycle, answering questions and advising deal owners on the supportability elements of sales contract reviews
• Review and interpret commercial and legal terms, identify operational requirements and potential risks, and prepare agreements or deal inputs for review under established guidelines.
• Partner with Deal Pricing, Deal Strategy, Commercial Legal, Business Practices, Accounting, Billing, Tax, Sales Operations, Engineering, and account teams to align commercial objectives with operational capabilities.
• Review and, where appropriate, advise on commercial terms, balancing user needs, Stripe’s objectives, operational feasibility, and risk.
• Own the feedback loop with Pricing Activation for accurate and timely onboarding of custom contracts and pricing terms into Stripe’s billing and financial systems.
• Manage contract and deal workflows in relevant systems, maintain clear documentation, and provide proactive communication on status, dependencies, and next steps.
• Support the end-to-end contract lifecycle, including inquiries, escalations, implementation troubleshooting, billing-related issues, and post-execution corrections.
• Build scalable, auditable processes and controls that balance and improve contract quality, activation accuracy, deal velocity, and the user experience.
• Analyze operational data and recurring issues to identify root causes, measure performance, and recommend process or system improvements.
• Partner with Engineering and internal systems teams to translate operational needs into durable tooling, automation, and workflow enhancements.
• Support internal and external audits, key programs, and other cross-functional initiatives as needed.
• Contribute to building a high-performing team culture grounded in sound judgment, continuous improvement, accountability, and excellent stakeholder service.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 5+ years of relevant experience in commercial contracting, deal management, legal operations, monetization operations, pricing activation, billing operations, or a related field.
• Demonstrated ability to interpret commercial and legal language and translate complex contract terms into clear operational and system requirements.
• Experience reviewing commercial agreements and partnering effectively with Legal or other risk and control functions; experience supporting commercial negotiations is strongly valued.
• Strong analytical and problem-solving skills, including the ability to synthesize information from multiple sources, investigate complex issues, and make sound, well-reasoned decisions.
• Proven ability to manage a high volume of work with meticulous attention to detail, strong organization, and consistent follow-through.
• Excellent written and verbal communication skills, with the ability to explain complex requirements clearly, earn trust quickly, and represent Stripe effectively with stakeholders.
• Demonstrated success partnering across functions and balancing commercial objectives, operational constraints, user experience, and risk.
• A solution-oriented mindset and a track record of establishing best practices, improving processes, and delivering results in ambiguous or rapidly changing environments.
• Ability to work independently, exercise sound judgment, and escalate thoughtfully when established frameworks do not fully address a situation.

Preferred Qualifications

• Experience in payments, fintech, SaaS, or another technology-driven industry.
• Experience with custom pricing, contract activation, billing implementation, or post-signature contract operations.
• Experience designing or improving contract lifecycle management, deal management, or pricing activation workflows and systems.
• Familiarity with audit requirements, operational controls, and performance metrics in a financial or regulated environment.
• A builder’s mindset, a willingness to question assumptions and conventional wisdom, and a passion for solving problems through infrastructure and automation.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $107,800 - $161,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.