MOD Tech Support Expert

KONE, Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A global leader in building solutions is looking for a MOD Tech Support Expert to manage modernization projects in the United States. The ideal candidate has over 8 years of experience in modernization, strong management skills, and a technical degree. This role offers a competitive salary, flexible work schedule, and comprehensive benefits including health and retirement plans.

Benefits

Competitive salary

Flexible work schedule

Opportunities to learn and grow

Matching 401K

Health benefits including medical, dental and vision

Telemedicine and HSA

Employee Assistance Program

Life Insurance and Disability Coverage

Parental Leave

Qualifications

• 8+ years of modernization field experience.
• Experience managing union workforce.
• Strong background in elevator/escalator projects.

Responsibilities

• Analyze and problem-solve with customers.
• Promote safety and satisfaction.
• Train and document processes for efficiency.
• Work with leadership on safety initiatives.
• Adapt to changing priorities.

Skills

Modernization field experience

Installation management

Training skills

Supervising and managing people

Education

Bachelor’s degree in a technical curriculum

Job description

Overview

MOD Tech Support Expert (Can be located in Dallas, Denver, Houston, Auston, San Antonio, Phoenix, or Albuquerque)

KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Are you ready to make your next career move to join our team and manage your own local portfolio as a MOD Tech Support Expert for KONE?

Responsibilities

• Analyze, problem-solve and collaborate to ensure objectives are completed by performing the required duties while working with customers and colleagues.
• Promote a positive safety and quality culture to achieve customer satisfaction and profitable business results.
• Train, document processes and provide recommendations for overall efficiency in the MOD Front Line Offices.
• Work cross-functionally with Region Managers and support regional leaders in safety, training and related initiatives.
• Adapt to changing priorities and deliver results in a dynamic environment.

Qualifications

• 8+ years of progressive and successful Modernization field experience with a strong background in field modernization, including installation management and training skills for elevator and escalator modernization projects.
• Experience supervising, managing and leading people within a union workforce.
• Bachelor’s degree in a technical curriculum or equivalent elevator/escalator industry experience.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Health benefits including medical, prescription, dental and vision
• Telemedicine, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP) and income protection benefits
• Life Insurance (company-paid and supplemental) and Disability Coverage
• Parental Leave and other family benefits
• Retirement benefits and savings plan

Note: This description contains information about the company and role; and includes equal opportunity statements and cautions about recruitment scams. See the company careers site for more details.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other protected class. Applicant must be currently authorized to work in the United States on a full-time basis.