Mobility Tech Concierge

Metropolis Technologies; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

SP+, a Metropolis company, is expanding its mobility services and looking for a Mobility Specialist to help customers navigate and enroll in our parking technology. You will play a front-line role, ensuring a courteous, efficient experience in a fast-paced environment across parking lots and garages.

Responsibilities include greeting guests, educating customers on technology, enforcing policies, documenting violations, and maintaining safe, clean facilities while supporting Metropolis Parking’s

Qualifications

• Customer service orientation with a willingness to go above and beyond.
• Comfortable using mobile devices (iPad, iPhone, Android).
• Ability to communicate effectively in spoken English with customers and team members.

Responsibilities

• Greet and assist guests in parking lots and garages with professional service.
• Educate customers on Metropolis parking technology and assist with enrollment.
• Promote positive customer relationships by delivering excellent service.
• Respond to customer questions and concerns confidently and courteously.
• Patrol parking lots and garages to identify vehicles without proper payment or authorization.
• Issue parking violations per company policies.
• Document violations using mobile devices with photo documentation.
• Maintain cleanliness of parking areas and report hazards.
• Perform basic vehicle maintenance tasks as needed.
• Work both independently and as part of a team, following safety protocols.

Skills

Customer service

Communication

Tech-savvy

Education

High school diploma or GED

Job description

SP+, a Metropolis company, is expanding its mobility services and looking for a Mobility Specialist to help customers navigate and enroll in our parking technology. You will play a front-line role, ensuring a courteous, efficient experience in a fast-paced environment across parking lots and garages.

Responsibilities include greeting guests, educating customers on technology, enforcing policies, documenting violations, and maintaining safe, clean facilities while supporting Metropolis Parking’s