Mobility Specialist - Holiday Inn Universal

Metropolis Technologies; Orlando (FL); On-site; USD 20,664 - 28,929; Part time

Job summary

Metropolis Technologies is an AI company using computer vision to enable checkout-free parking experiences. We operate a large network and continuously reinvent parking at locations including Orlando.

The Mobility Specialist position at Holiday Inn Universal Orlando is focused on greeting guests, educating them about Metropolis parking technology, enrolling customers, and delivering outstanding service while following safety policies.

Qualifications

• High school diploma or GED is preferred but not required.
• Previous parking industry experience is a plus but not required.
• Strong customer service orientation and willingness to go above and beyond.
• Comfortable using mobile devices (iPad, iPhone, Android).
• Ability to communicate in English with customers and team members.

Responsibilities

• Greet and assist guests in parking lots and garages.
• Educate customers on Metropolis parking technology and assist enrollment.
• Promote positive customer relationships with excellent service.
• Respond to questions and concerns confidently and courteously.
• Patrol parking areas to identify unpaid or unauthorized vehicles.
• Document violations and maintain safety and cleanliness.
• Perform basic vehicle maintenance tasks as needed.
• Work independently and as part of a team.
• Observe safety protocols at all times.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Mobile devices

English proficiency

Interpersonal skills

Education

High school diploma or GED

Job description

Overview

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

Position: Mobility Specialist

Location: Holiday Inn Universal Orlando, FL

Pay rate: $18.00/hr

What You’ll Do

• Greet and assist guests in parking lots and garages, providing professional and friendly service
• Educate customers on Metropolis parking technology and assist with enrollment as needed
• Promote positive customer relationships by consistently delivering excellent customer service
• Respond to customer questions and concerns confidently and courteously
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization
• Issue parking violations in accordance with company policies
• Document violations using company‑provided mobile devices, including photo documentation
• Maintain the cleanliness of parking lots, garages, and common areas
• Identify and report debris, spills, hazards, or maintenance issues promptly
• Sweep floors, collect trash, and empty trash receptacles as needed
• Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep
• Work independently and collaboratively as part of a team
• Observe all safety protocols at all times
• Perform additional duties as assigned

Qualifications

• High school diploma or GED preferred, but not required
• Prior parking industry experience preferred, but not required
• Strong customer service orientation with a willingness to go above and beyond
• Comfortable using mobile devices and technology (iPad, iPhone, Android devices)
• Ability to communicate effectively in spoken English with customers and team members
• Strong interpersonal and communication skills
• Reliable, adaptable, and able to thrive in a fast‑paced environment

Physical and Work Environment Requirements

• Ability to stand and walk for extended periods (up to six consecutive hours)
• Ability to visually inspect vehicles and physically access all areas of garages and lots
• Comfortable working outdoors in all weather conditions
• Flexibility to work various shifts, including weekends and evenings

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit, climb, or balance. The employee must occasionally lift and/or move up to 25 pounds.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location: US-FL-ORLANDO