Mobility Specialist Driver

Metropolis Technologies; Charlotte (NC); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Time Off

Disability Insurance

Life Insurance

Employee Discounts

Job summary

SP+ (a Metropolis company) is seeking a Mobility Specialist Driver to serve as the face of our technology-driven parking experience. You will assist customers in navigating and enrolling in Metropolis Parking technology while delivering courteous, professional service in fast-paced environments.

The role emphasizes strong customer service, safety awareness, and the ability to work independently or as part of a team across various locations in Charlotte, NC.

Qualifications

• High school diploma or GED preferred, but not required.
• Valid state driver’s license with acceptable driving record.
• Comfortable using mobile devices and technology (iPad, iPhone, Android).

Responsibilities

• Greet and assist guests in parking lots and garages with professional, friendly service.
• Educate customers on Metropolis parking technology and assist with enrollment.
• Promote positive customer relationships by delivering excellent service.
• Respond to customer questions confidently and courteously.
• Patrol lots/garages to identify vehicles without proper payment or authorization.
• Document violations using mobile devices and photos.
• Maintain cleanliness of parking areas and common spaces.
• Report hazards or maintenance issues promptly.

Skills

Customer service orientation

English communication

Interpersonal skills

Reliability

Adaptability

Mobile devices proficiency

Education

High school diploma or GED

Tools

iPad

iPhone

Android devices

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

As a Mobility Specialist Driver, you are the front-line representative of Metropolis Parking, serving as the face of our technology-driven parking experience. You will assist customers in navigating and enrolling in Metropolis’ parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a strong customer-first mindset in a fast-paced environment. Mobility Specialists Drivers also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we continue to expand our technology platform, this position offers strong growth potential for high-performing team members.

What You’ll Do

• Greet and assist guests in parking lots and garages, providing professional and friendly service
• Educate customers on Metropolis parking technology and assist with enrollment as needed
• Promote positive customer relationships by consistently delivering excellent customer service
• Respond to customer questions and concerns confidently and courteously
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization
• Issue parking violations in accordance with company policies
• Document violations using company-provided mobile devices, including photo documentation
• Maintain the cleanliness of parking lots, garages, and common areas
• Identify and report debris, spills, hazards, or maintenance issues promptly
• Sweep floors, collect trash, and empty trash receptacles as needed
• Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep
• Work independently and collaboratively as part of a team
• Observe all safety protocols at all times
• Perform additional duties as assigned

Qualifications

• A valid state driver's license, current address, and acceptable driving record.
• The ability to safely drive a manual transmission (stick shift) vehicle is a plus.
• High school diploma or GED preferred, but not required.
• Prior parking industry experience preferred, but not required.
• Strong customer service orientation with a willingness to go above and beyond.
• Comfortable using mobile devices and technology (iPad, iPhone, Android devices).
• Ability to communicate effectively in spoken English with customers and team members.
• Strong interpersonal and communication skills.
• Reliable, adaptable, and able to thrive in a fast-paced environment.

Physical and Work Environment Requirements

• Ability to stand and walk for extended periods (up to six consecutive hours).
• Ability to visually inspect vehicles and physically access all areas of garages and lots.
• Comfortable working outdoors in all weather conditions.
• Flexibility to work various shifts, including weekends and evenings.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit, climb, or balance. The employee must occasionally lift and/or move up to 25 pounds.

Salary Range

$17.00 - $21.00 per hour

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Equal Opportunity Employer

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-NC-CHARLOTTE