Mobility Specialist

Metropolis Technologies; Honolulu (HI); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Job summary

SP+ in Honolulu is seeking a Mobility Specialist (non‑driving) to assist guests, direct parking, and maintain lot order. The role emphasizes guest service, safety, and teamwork in a fast‑paced environment.

You will operate tablets and laptops, assist customers, and support the Facility Manager with daily operations and safety compliance. Availability includes weekends and varied shift times in a busy parking network.

Qualifications

• Ability to work in a security‑minded environment with focus on guest service.
• Ability to stand and walk for entire shifts.
• Capability to follow instructions and maintain uniform appearance.

Responsibilities

• Direct incoming customers to available parking spaces.
• Count vehicles on location and monitor lot organization.
• Write and issue violation warnings per garage policies.
• Patrol parking levels on foot or with carts.
• Assist customers who forgot where they parked their vehicle.
• Maintain punctual attendance and proper uniform.
• Support Facility Manager and report hazards or incidents.
• Control traffic at entrances/exits as needed.
• Assist in maintenance of parking equipment and general tasks.

Skills

Customer service

Tech proficiency

Mobility awareness

Education

Education/Experience

Tools

Tablets

Computers

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout‑free experiences anywhere you go to make everyday living, working, and playing remarkable – giving us back our most valuable asset, time.

Schedule

Schedule for this position is Saturday – Monday, 12:45 PM – 9:15 PM and Wednesday/Thursday 12:45 PM – 9:15 PM (Tuesday & Friday off).

Responsibilities

The successful Mobility Specialist (non-driving) candidate for this position will possess the following abilities:

• Technology capabilities with Tablets and Computers
• Advanced customer service skills to work with guests
• The ability to stand and walk for entire shifts

Ensure that an appropriate number of cars is kept on location throughout shift, cars are being parked in an appropriate fashion and the lot is kept clean and presentable.

• Direct incoming customers to available parking spaces.
• Count vehicles on location throughout shift, as needed.
• Write and issue violation warnings to tenants and visitors that violate garage policies.
• Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.
• Provide assistance to customers that have forgotten where they parked their vehicle.
• Responsible for being at work every scheduled day, on time and in uniform.
• Courteously assist Customers by answering any questions they may have. If necessary, direct the Customer to the Facility Manager for further assistance.
• Control traffic at entrances and exits as needed.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Communicate debris, water, oil spills and etc. to garage office.
• Substitute for Valets when necessary, if authorized.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
• Assist Facility Manager with other duties as needed.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience Required

Less than High School education or one month related experience, training or an equivalent combination of education and experience.

License Requirement

The individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Availability to Work

Special shift requirements, if any, will vary depending on a location’s hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be a requirement.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one situations to customers and other employees of the company.

Mathematical Skills

Ability to add, subtract, two‑digit numbers and multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money.

Appearance

Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Range

$17.00 - $18.00 per hour

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Location

US‑HI‑HONOLULU

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.