Mobility Manager

Livingston County, NY; Town of Geneseo (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Livingston County Mobility Management Program seeks a dedicated Mobility Manager to oversee transportation services for client needs across county agencies. Office-based with field potential, you will coordinate services and maintain records while engaging with community partners.

The role emphasizes customer service, program coordination, and data reporting to support efficient transportation solutions for residents across Livingston County.

Qualifications

• Option 1: Bachelor’s degree, 3 years of transportation/human service experience, NY driver’s license.
• Option 2: Associate’s degree, 5 years of transportation/human service experience, NY driver’s license.
• Option 3: High school diploma, 7 years of transportation/human service experience, NY driver’s license.

Responsibilities

• Develops, coordinates, and manages transportation services for Livingston County Mobility Management Program.
• Primary point of contact for client transportation and program efficiency.
• Solves customer inquiries and billing discrepancies.

Education

Bachelor’s degree

Associate’s degree

High school diploma or equivalent

Job description

RESIDENCY:

Candidates must have been legal residents of the following jurisdiction(s) for at least four months immediately preceding the date of the application:

• Livingston County, or
• One of the following Counties: Allegany, Genesee, Monroe, Ontario, Steuben or Wyoming

APPLICANT QUALIFICATIONS:

In order for an application to be approved, the applicant must clearly show the training, education, experience, and/or licensure/certification stated in the Typical Qualifications. All qualifying information must appear on the application form. No credit will be given for a Work Experience description that is unclear.

The work involves responsibility for the development, coordination, and management of transportation services for the Livingston County Mobility Management Program. Incumbents are placed in frequent, recurring public contact situations and must be able to function both efficiently and courteously. Work is performed in the office and may be performed in the field. Supervision of others is not a responsibility of this class. The work is performed under the general supervision of the Planning Director. A Mobility Manager does related work as assigned.

• Develops, coordinates, and manages transportation services for client transportation for Livingston County (County) human service agencies for programmatic and non-programmatic trips and as otherwise directed;
• Primary point of contact for the Livingston County Mobility Management Program to ensure efficiencies of client transportation and the transportation system;
• Serves as primary contact for solving customer inquiries and billing discrepancies;
• Adheres to departmental customer service standards;
• Responds to and analyzes customer complaints;
• Serves as the inter-agency liaison with other County agencies, community-based organizations, other transportation providers, as well as employers, to maximize available transportation resources to meet immediate to long range transportation needs;
• Serves as intra-agency liaison regarding transportation issues and requirements;
• Designs and implements educational programs to address community needs and to inform the public of efficient ways to access existing transportation services;
• Creates, maintains, amends, and coordinates records for the transportation program;
• Prepares reports, grant applications, grant reporting, and other related documents for the transportation program;
• Attends meetings as assigned, which may be off site; and
• Performs other related duties as assigned.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS:

Good knowledge of County, local, and community needs and the resources available as they relate to transportation and human service agency programs; knowledge of transportation law and regulations; excellent interpersonal skills; excellent customer service skills; good verbal and written communication skills; good organizational skills; computer proficiency; ability to get along with others; ability to understand and follow oral and written instructions; ability to communicate effectively both orally and in writing; ability to keep accurate, clear, legible records and make reports; ability to use computer applications such as spreadsheets, word processing, email, and database software; clerical aptitude; self-motivated and goal oriented. The employee’s physical and mental condition shall be commensurate with the demands of the position, either with or without reasonable accommodations.Applicants must meet all requirements for one of the following qualification options in order to be approved for examination and/or appointment:

Qualification Option #1

Training/Education

• Possession of a Bachelor’s [1] [2]degree.

General experience

• Three (3) years of full-time, paid experience in transportation and/or a human service agency.

Supervisory experience

• N.A.

License/Certification

• Possession of a valid New York State driver’s license.

Other requirements

• See Special Qualifications below.

Qualification Option #2

Training/Education

• Possession of an Associate’s [2] degree.

General experience

• Five (5) years of full-time, paid experience in transportation and/or human service delivery or a related field.

Supervisory experience

• N.A.

License/Certification

• Possession of a valid New York State driver’s license.

Other requirements

• See Special Qualifications below.

Qualification Option #3

Training/Education

• Possession of a high school diploma or a high school equivalency diploma.

General experience

• Seven (7) years of full-time, paid experience in transportation and/or human service delivery or a related field.

Supervisory experience

• N.A.

License/Certification

• Possession of a valid New York State driver’s license.

Other requirements

• See Special Qualifications below.

Part-time service will be given prorated credit toward experience requirements.

[1] A higher degree is also acceptable.

[2] Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.

1. An appropriate driver’s license must be maintained throughout employment.
2. A driving record evidencing safe and responsible vehicle operation is required.
3. Must authorize and execute any necessary releases to enable the appointing authority to verify licensure and driving history involving violations and/or crimes.

PROVISIONAL APPOINTMENT NOTICE:

An individual who receives a provisional appointment must take the examination for the position title on the next occasion it is offered. In order to be eligible for a permanent appointment to the position, the provisional appointee must pass the exam and be ranked 1, 2, 3, or be tied in score with the individual ranked number 3 of those who are willing to accept appointment to the position. It should be understood that even if the provisional appointee is eligible for appointment, the employer may choose another candidate to fill the position on a permanent basis. Questions regarding provisional appointments should be directed to the Livingston County Human Resources Department.

NOTE:

Livingston County residency is not a requirement for this position. However, Livingston County residents will be given p reference in the hiring process.

Livingston County is an Equal Opportunity Employer. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation.