Mobility Device Tech Support Specialist

Harmar; Sarasota (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Harmar Mobility is seeking a customer support specialist to provide technical support to external dealers, distributors and end users for Harmar products. You will handle phone support and training on product repair and service issues to resolve complex problems and ensure customer satisfaction.

You will collaborate with product development to address serviceability concerns and may travel to field sites for installations and repairs.

Qualifications

• 2+ years in customer or field service.
• Experience with electro-mechanical troubleshooting.
• Excellent verbal and written communication.
• Ability to manage multiple projects.
• Detail oriented and thorough.
• Basic troubleshooting and parts ordering.
• Ability to read schematics.
• Knowledge of customer service principles.

Responsibilities

• Provide technical support to dealers, distributors, and end users by phone and training.
• Assist with product repair and service issues.
• Collaborate with product development on serviceability.
• Deliver advanced technical support and training programs.
• Travel to customer sites for field support as needed.

Skills

Customer service

Troubleshooting

Electrical/mechanical

Schematics reading

Communication

Project prioritization

Documentation

RMA processing

Job description

Harmar Mobility is seeking a customer support specialist to provide technical support to external dealers, distributors and end users for Harmar products. You will handle phone support and training on product repair and service issues to resolve complex problems and ensure customer satisfaction.

You will collaborate with product development to address serviceability concerns and may travel to field sites for installations and repairs.