Mobile Video Field Support Technician Job at Motorola Solutions in Plantation

Motorola Solutions; Plantation (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Motorola Solutions is seeking a Field Service Technician to enhance customer satisfaction and retention. The role involves collaboration with multiple teams, troubleshooting technical issues, and providing training on product configurations. Candidates should have over 5 years of relevant experience and excellent communication skills.

Benefits

Incentive bonus plans

Medical, Dental, Vision benefits

401K with company match

Paid holidays and time off

Employee stock purchase plan

Paid parental and family leave

Qualifications

• 5+ years of experience in Electronics Technician, System Technologist, or IT roles.
• Experience with Windows administration, TCP/IP, and troubleshooting.
• Excellent customer service and communication skills.

Responsibilities

• Work with various teams to meet customer needs.
• Provide training for administrators and end-users.
• Assist with deployment configurations and service reports.

Skills

Customer service

Communication

Troubleshooting

Project management

Networking

Job description

Company Overview: At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals, and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role; while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background matches our requirements, we'll follow up with an exploratory conversation.

Job Description

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. The Technical Customer Experience Manager will be responsible for, but not limited to, the following:

1. Work directly with Customer Experience, Sales, Systems Integration, CMSO, and the Product Group to ensure customer needs are met.
2. Serve as a critical point of contact to ensure customer satisfaction during deployment and post-deployment phases.
3. Assist with coordination among teams, troubleshoot system failures, diagnose issues, and provide solutions.
4. Provide high-level training for administrators and end-users on product and system configuration.
5. Train and supervise third-party integrators on the installation of mobile video devices (BWC and ICV).
6. Facilitate customer communication regarding technical/product issue resolutions.
7. Assist with deployment configurations and produce detailed service reports with customer sign-off.
8. Follow all company procedures and protocols, share information across teams, and build positive customer relationships.
9. Identify systemic issues and collaborate to develop solutions.

Qualifications

• 5+ years of experience in Electronics Technician, System Technologist, System Manager, Field Service, or IT roles.
• Experience with Windows administration, networking, TCP/IP, Wi-Fi/router configuration, IP device configuration, and troubleshooting hardware/software issues.
• Law Enforcement environment experience is a plus.
• Excellent customer service and communication skills.
• Ability to train and demonstrate hardware/software capabilities.
• Experience in project management, especially installation coordination.
• Experience working in city government or law enforcement environments is a plus.
• Willingness to travel 25-50% within the region.
• Ability to develop cross-organizational relationships and work effectively in a matrix environment.
• Must pass background checks per CJIS Security Policy.

Location & Requirements

This is a remote, in-region position requiring occasional overnight travel. No relocation assistance is provided. Basic requirements include 5+ years of relevant experience, ability to obtain background clearance, and willingness to travel 25-50%.

Benefits

• Incentive bonus plans
• Medical, Dental, Vision benefits
• 401K with company match
• Paid holidays and time off
• Employee stock purchase plan
• Paid parental and family leave

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We value diversity and inclusion and are committed to providing an accessible recruiting process. For accommodations, contact us at [emailprotected].