Mobile Universal Banker I

Avidia Bank; Hudson (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Avidia Bank is seeking a Mobile Teller to provide excellent customer service across its branches. In this role, you will conduct various banking transactions, assist customers with their inquiries, and promote banking products and services. The ideal candidate will have cash handling experience and excellent communication skills, as well as a commitment to serving the community effectively.

Qualifications

• Minimum one year experience in a cash handling customer service role.
• Comfortable performing basic math procedures.
• Previous teller experience preferred.

Responsibilities

• Provide customer service while processing transactions
• Educate customers on banking products and services
• Open new checking and savings accounts in compliance with policies

Skills

Customer Service

Problem Solving

Communication

Organizational Skills

Education

High School diploma or equivalent

Job description

Description

The Mobile Teller position requires the ability to travel to any of the nine branches in our network.

Overview:

Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives.

Primary Responsibilities:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:

• Providing efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc.
• Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support.
• Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets.
• Open new consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements.
• Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Bank’s mission of being a dedicated and responsible corporate citizen.

Other Responsibilities:

• Perform related and unrelated duties as may be required.

Requirements

• High School diploma or equivalent and a minimum of one year experience in a cash handling customer service role.
• Previous teller experience preferred.
• Must be comfortable performing basic math procedures and have strong customer service, communication, problem solving and organizational skills.
• Schedule will include extended and/or weekend hours.

Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled

Member FDIC/DIF

PM21