Mobile Unit Client Support Specialist

State of Vermont; Springfield (VT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Tuition reimbursement

Wellness program

Job summary

State of Vermont seeks a Mobile Unit Client Support Specialist for the Springfield DMV office. The role involves assisting customers, processing motor vehicle registrations, licenses, and IDs, and traveling daily to satellite locations in Dummerston and White River Junction.

Strong attention to detail and money handling are essential. The position is full-time, Monday–Thursday, 6:45am–5:15pm, with occasional overtime.

Qualifications

• Three (3) or more years of office administrative experience that included significant public contact.
• One (1) or more years of experience with the Vermont DMV.

Responsibilities

• Process applications for motor vehicle registrations, driver licenses, and identification cards.
• Handle large sums of money with accuracy.
• Provide excellent customer service to the public.
• Travel to satellite/mobile unit locations daily and support multiple sites.

Skills

Public customer service

Office administration

Vermont DMV experience

Job description

Overview

The Motor Unit Client Support Specialist is a fast-paced position that requires dealing with large numbers of customers every day. This position is part of the Mobile Unit team that is based out of the Springfield DMV office and will travel to a satellite branch office daily, this team staffs the Dummerston and White River Jct mobile unit locations. Candidates should be able to work successfully as a team member, work independently, and make informed decisions. Attention to detail is critical as work involves review, verification, coding, and processing of applications for all types of motor vehicle registrations, driver licenses, and identification cards. The ability to process large sums of money and excellent customer service skills are required for this position. The position is full-time, Monday through Thursday, 6:45am-5:15pm, with some overtime required.

Who May Apply

This position, Mobile Unit Client Support Specialist (Job Requisition #55131), is open to all State employees and external applicants. Please note that multiple positions in the same work location may be filled from this job posting. In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Environmental Factors

Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries. Due to significant public contact exposure to contagious illnesses is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Occasional trips outdoors when verifying vehicle identification numbers. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Overtime work may be required.

Minimum Qualifications

• Three (3) or more years of office administrative experience that included significant public contact.
• One (1) or more years of experience with the Vermont DMV.

Preferred Qualifications

• Candidates with prior motor vehicle department experience.

Special Requirements

• A current, valid driver's license is required.
• An applicant's vision must be correctable to 20/40 (Snellen test) in both eyes, with normal color perception and field of vision.
• SPECIAL NOTE: The incumbent will serve customers promptly and efficiently while maintaining the minimum production level of 5+ transactions per hour with a 1% or less error rate. The incumbent will be proficient in 5 or more of the job duties.

Total Compensation

The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills.

The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.

The State's employment decisions are merit-based.

Retaliatory adverse employment actions by the State are forbidden.