Mobile Service Technician, Team Lead

ZipRecruiter; Opa-Locka (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the marine industry seeks a Mobile Service Technician, Team Lead to oversee field service and warranty work on high-performance fishing yachts. The role requires technical expertise, leadership skills, and a commitment to customer satisfaction. Candidates should be bilingual, have significant marine service experience, and possess strong diagnostic skills. This hands-on position involves collaboration with various teams to ensure timely resolution of warranty issues and excellent customer communication.

Qualifications

• 5+ years of marine service experience with hands-on knowledge across MEP systems.
• Captain experience and active U.S. Coast Guard Captain’s License required.

Responsibilities

• Conduct warranty diagnostics and repairs on boats.
• Communicate with customers about warranty claims and repairs.
• Maintain detailed records of service work performed.

Skills

Bilingual

Communication

Diagnostic Skills

Attention to Detail

Education

ABYC or NMMA certifications

Tools

Mercury G3

Yamaha YMBS

Garmin

Simrad

Job description

Job Description

About Invincible Boat Company:

Invincible Boat Company is a leader in the marine industry, renowned for building high-performance fishing yachts that combine innovative design, superior craftsmanship, and unmatched durability. Our commitment to excellence has made us a choice for discerning anglers and boating enthusiasts around the world.

Position Overview:

The Mobile Service Technician, Team Lead is responsible for overseeing and executing field-based service and warranty work on Invincible boats. This hands-on role combines technical expertise with leadership, customer communication, and logistical coordination. The ideal candidate is highly skilled across all trades, dependable, and passionate about delivering best-in-class customer experiences.

Key Responsibilities:

1. Warranty Diagnostics:

• Conduct thorough inspections of boats to identify issues covered under warranty, including defects in the hull, fittings, electrical systems, and other components.
• Use diagnostic tools and equipment to assess problems and determine appropriate repair solutions.

Repair and Maintenance:

• Perform repairs on warranty claims, including but not limited to:
• Lamination Issues: Address lamination issues, surface imperfections, and/or structural integrity problems by re-laminating areas as necessary.
• Finishing Touches: Repair gel coat, paint, and finish imperfections, ensuring a high-quality appearance through sanding, polishing, and repainting as needed.
• Electrical Systems: Diagnose and repair electrical issues, including wiring, lighting, and onboard electronics, ensuring all systems operate safely and effectively.

Warranty Claims Processing:

• Facilitate the management of warranty claims process, from initial assessment to completion of repairs, including:
• Gathering and documenting all necessary information for warranty claims.
• Maintaining accurate records of repairs and parts used for warranty tracking.

Customer Interaction:

• Communicate with customers regarding the status of warranty claims and repairs, providing clear updates and addressing any concerns or questions.
• Educate customers about warranty coverage and maintenance practices to enhance their understanding and satisfaction.

Collaboration:

• Work closely with other technicians, engineers, and departments to ensure timely resolution of warranty issues and effective communication of repair processes.
• Participate in team meetings to discuss trends in warranty claims and identify areas for improvement.

Documentation and Reporting:

• Maintain detailed records of all service work performed, including diagnostics, repairs, and parts replaced.
• Prepare regular reports on warranty service metrics, including claim volume, repair times, and customer feedback.

Continuous Improvement:

• Stay informed about industry trends, new technologies, and best practices in warranty service and boat manufacturing.
• Provide feedback to management regarding potential improvements in warranty processes, product quality, and customer service.

Safety Compliance:

• Adhere to all safety protocols and procedures while performing repairs and service work.
• Ensure that the work area is organized, clean, and free from hazards, promoting a safe working environment.

Miscellaneous:

• Provide feedback to engineering and production teams on recurring issues or field improvements.
• Assist with boat deliveries, customer orientations, and brand representation at events or trade shows.

Required Qualifications:

• Fully bilingual (English and Spanish) with the ability to communicate effectively with diverse customer groups.
• Strong verbal and written communication skills; professional, customer-first demeanor at all times.
• 5+ years of marine service experience with deep, hands-on knowledge across MEP systems, fiberglass lamination, and finishing.
• Demonstrated team management or field leadership experience.
• Captain experience and active U.S. Coast Guard Captain’s License required or minimum of 100 hours of center console captaining experience with references and referrals.
• Experience trailering boats safely, including through high-traffic city environments.
• Technologically proficient; must be comfortable using Jira, email, text, and mobile apps for documentation and communication.
• Highly reliable and self-directed; able to manage jobs with minimal supervision.
• Valid driver’s license with clean driving record and willingness to travel extensively, including overnight and occasional weekends.
• Minimum of 5 years of experience in a technical service role within the marine industry or boat manufacturing.
• Familiarity with boat construction, systems, and repair processes is highly desirable.

Qualifications:

• ABYC or NMMA certifications.
• Familiarity with Invincible product line or similar high-performance fishing vessels.
• Prior experience supporting boat shows, dealer events, or customer deliveries.

Skills:

• Strong diagnostic and troubleshooting skills related to marine applications.
• Excellent attention to detail and organizational skills.
• Strong communication skills, both written and verbal, with a focus on customer service.

Technical Proficiency:

• Proficient in using diagnostic tools and equipment relevant to boat repair and maintenance (Mercury G3, Yamaha YMBS, Garmin, Simrad, etc.).
• Familiarity with warranty management software and reporting tools is an advantage.

Physical Requirements:

• Able to lift up to 50 pounds and perform work in confined spaces or elevated areas (e.g., tuna towers, bilges).
• Comfortable working outdoors and in varying weather conditions.

Equal Opportunity Employer:

Invincible Boat Company is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees are respected and valued. We provide equal employment opportunities to all employees and applicants for employment without regard to sex, gender, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We believe that diversity and inclusion are key to our success, and we strive to create a welcoming environment for everyone.