Mobile Service Technician, Plainview

Lucid Motors; Plainview (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan

Employee equity program

Job summary

A leading electric vehicle manufacturer in Plainview is seeking a Mobile Service Technician to provide field-based maintenance and repair for their vehicles. The ideal candidate will have 2-5 years of automotive service experience, excellent communication skills, and knowledge of electric vehicle powertrains. This role includes diagnosing and maintaining vehicles, documenting service interactions, and ensuring a high level of customer satisfaction. Competitive compensation and comprehensive benefits package offered.

Qualifications

• 2–5 years of experience as an automotive service technician.
• Knowledge of EV powertrains and systems.
• Self-sufficient and highly organized.
• Customer-facing experience with excellent written and verbal communication skills
• Proficient in Microsoft Office and able to learn proprietary DMS software
• EPA 609 Certification
• ASE Certifications
• Willingness to complete Lucid‑provided CPR training post‑hire
• Valid driver license with no suspensions in the past year

Responsibilities

• Diagnose, maintain, and repair vehicles at client locations.
• Interact with clients to ensure a high level of customer experience.
• Document vehicle interactions using appropriate software.
• Maintain high knowledge of High Voltage (HV), Low Voltage (LV), and general EV systems
• Conduct walk‑around and write‑up processes to accurately identify primary concerns through interviews and assessment
• Document client concerns for diagnosis and repair
• Follow proper repair order documentation procedures
• Invoice and collect payment
• Provide customer service tasks such as answering phones, scheduling appointments, and updating customers on repair status
• Review appointment schedules to plan travel time and visit duration for mobile services
• Provide support at Service Center as needed
• Travel within the assigned territory and other service locations
• Other duties as assigned

Skills

Automotive service experience

Knowledge of High Voltage and Low Voltage systems

Excellent communication skills

Proficiency in Microsoft Office

Education

EPA 609 Certification

ASE Certifications

Tools

Microsoft Office

DMS software

Job description

Overview

Leading the future in luxury electric and mobility. At Lucid, we aim to introduce captivating, luxury electric vehicles that elevate the human experience and redefine space, performance, and intelligence. We design for the future of mobility with a focus on individual needs and the environment.

Join a team of accomplished minds in the industry. Lucid offers competitive salaries and a community for innovators who want to make a meaningful impact toward a sustainable future.

The Mobile Service Technician is a field‑based role that travels to client locations to diagnose, maintain, and repair Lucid vehicles. A service van or truck and tools are provided. This fixed operation position works independently and with a nearby service location, balancing field work with team support.

Responsibilities

• Function as a Service Advisor and perform parts duties including ordering, returns, and inventory management
• Interact directly with clients to deliver a high level of customer experience
• Document all customer vehicle interactions using the appropriate software
• Maintain high knowledge of High Voltage (HV), Low Voltage (LV), and general EV systems
• Conduct walk‑around and write‑up processes to accurately identify primary concerns through interviews and assessment
• Document client concerns for diagnosis and repair
• Follow proper repair order documentation procedures
• Invoice and collect payment
• Provide customer service tasks such as answering phones, scheduling appointments, and updating customers on repair status
• Review appointment schedules to plan travel time and visit duration for mobile services
• Provide support at Service Center as needed
• Travel within the assigned territory and other service locations
• Other duties as assigned

Qualifications

• 2–5 years of experience as an automotive service technician
• Self-sufficient, highly organized, and able to work independently or as part of a team
• Knowledge of High Voltage, Low Voltage, and Electric Vehicle powertrains
• Customer-facing experience with excellent written and verbal communication skills
• Proficient in Microsoft Office and able to learn proprietary DMS software
• EPA 609 Certification
• ASE Certifications
• Willingness to complete Lucid‑provided CPR training post‑hire
• Valid driver license with no suspensions in the past year

Preferred Qualifications

• Experience with EV diagnosis and repair
• Experience in luxury automobile repair environments

Compensation and Benefits

The compensation range for this position is location‑specific and reflects factors including knowledge, skills, experience, certifications, and other relevant business factors. Lucid offers a comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, and a 401k plan. Eligible employees may participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to applicable rules.

Equal Employment Opportunity

Lucid Motors is an equal opportunity employer. We do not discriminate on the basis of protected status in accordance with applicable law.