Mobile Service Technician, Hayward

Lucid Motors; Hayward (CA); On-site; USD 53,726 - 74,390; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k and vacation benefits

Equity program participation

Job summary

Lucid Motors is seeking a Mobile Service Technician in Hayward, California. This role involves traveling to client locations to diagnose, maintain, and repair Lucid vehicles. You will function as a Service Advisor and manage customer interactions while using software to document vehicle concerns and repairs.

Candidates should have 2-5 years of automotive experience, solid knowledge of HV/LV electric vehicle systems, and excellent communication skills. The position offers competitive pay from $39 to $54 per hour along with additional benefits.

Qualifications

• 2-5 years of experience as an automotive service technician.
• Comfortable working independently and as part of a team.
• Valid driver’s license with no suspensions.

Responsibilities

• Perform parts department duties including ordering and inventory management.
• Work directly with clients to provide excellent customer experience.
• Document all customer vehicle interactions correctly.

Skills

Knowledge of High Voltage systems

Customer facing experience

Microsoft Office proficiency

Excellent communication skills

Education

EPA 609 Certification

Job description

Mobile Service Technician

The Mobile Service Technician will travel to client locations and diagnose, maintain, and repair Lucid Motors vehicles in the field. The position is responsible for service advisor duties, customer interaction, parts management, documentation, and travel planning.

Responsibilities

• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Work directly with clients to provide a high level of customer experience
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
• Properly perform the walk‑around and write‑up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
• Accurately document client concerns for diagnosis and repair
• Follow correct repair order documentation procedures, i.e. The Three C’s
• Invoice and collect payment
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
• Review appointment schedule to plan travel time and visit duration for mobile services
• Provide support at Service Center based on demand
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Qualifications

• 2-5 years of experience as an automotive service technician
• Self‑sufficient, highly organized and comfortable working independently and as part of a team
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
• Customer facing experience exhibiting excellent written and verbal communication skills
• Proficient in Microsoft Office as well as learn proprietary DMS software
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
• Previous Mobile Service Technician experience
• Previous experience with EV diagnosis and repairExperience in luxury automobile repair environments

Compensation and Benefits

Base Pay Range (hourly): $39—$54 USD

Additional compensation includes medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.

Lucid Motors is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.