Mobile Service Technician - Norfolk, VA

The Home Depot; Norfolk (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

The Home Depot, located near Norfolk, VA, seeks a Mobile Service Technician to maintain and repair light construction equipment at stores and customer sites within the local area. You’ll perform preventive maintenance, document work orders, and ensure equipment readiness while supporting store teams on operation and safety.

The role requires strong communication, safety compliance, and the ability to troubleshoot and perform minor repairs.

Qualifications

• Must be at least 21 years old and legally authorized to work in the United States.
• DOT medical certification requirements and safety standards apply.
• Experience servicing light construction equipment is preferred.
• Strong communication and customer service skills.
• Prolonged standing, lifting and physical exertion required.

Responsibilities

• Inspect and maintain a fleet of rental equipment at store locations or customer sites.
• Perform preventive maintenance and minor repairs on equipment.
• Document all work performed, labor and parts, using the company platform.
• Train store associates and customers on proper equipment operation and safety procedures.
• Coordinate equipment deliveries, pickups and PDIs with stores and customers.

Skills

Communication

Customer service

Safety compliance

Attention to detail

Problem solving

Valid drivers license

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

Req191863

Must reside within 20 miles of Norfolk, VA.

Schedule is Sunday - Thursday 8am - 4:30pm.

Position Purpose

The Mobile Service Technician (MST) is responsible for maintenance and repairs on light construction equipment (skid steers, chippers, trenchers, mini-excavators, etc.) at The Home Depot stores or customer job sites in the vicinity. The MST makes routine visits to each store to inspect all equipment, document the status of each unit, perform all required preventive maintenance, and complete work orders for maintenance and repairs. This position reports directly to the next-level manager for their region.

Key Responsibilities

• 10% Communication - Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures. Adhere to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations
• 40% Compliance: Safety & Department of Transportation - Maintain Mobile Elevated Work Platform (MEWP) certifications. Maintains accurate parts inventory in vehicle or shop location. Maintains accurate fleet inventory and transfers equipment between locations. Maintains vehicle compliance to company, federal and drivers standards of performance Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment.
• 50% Maintenance - Responsible for maintaining a fleet of rental equipment at a set of store locations or customer job sites, with a particular emphasis on preventive maintenance.
• Receives direction from in their region in planning and aligning short-term and long-term goals.
• Makes routine store visits to perform inspections and preventive maintenance on all units at each store
• Inspects equipment for rental readiness, safe operation, and store appearance standards.
• Perform minor repairs on equipment.
• Respond to service calls and orders parts needed for equipment maintenance and repairs.
• Utilizes company technology platform to document all work performed on equipment, including labor and parts.
• Assists with equipment deliveries and pick-ups as required.
• Performs other tasks assigned by the leader.

Direct Manager/Direct Reports

• This Position typically reports to Regional Field Operations Manager
• This Position has "0" Direct Reports

Travel Requirements

• Typically requires overnight travel less than 10% of the time.

Physical Requirements

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications

• Must be twenty-one years of age or older.
• Must be legally permitted to work in the United States.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must meet DOT medical certification requirements. Working conditions include significant physical demands such as lifting from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, and reaching and stretching. The environment will require repetitive hand, wrist, and arm movements. Occasionally, employees will be required to work at heights.

Preferred Qualifications

• Working knowledge of Microsoft Office Suite
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• 1 or more years of experience servicing construction equipment (preventative maintenance, troubleshooting, minor mechanical repairs)
• Light construction equipment maintenance knowledge and/or skills including small engines and hydraulics
• Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components.
• Experience, ability, and desire to provide superior customer service
• Valid driver's license
• Familiarity with inventory management
• Working knowledge of handheld technology (smartphone, laptop, tablet)
• Ability to work effectively with different personality types and all levels of associates
• Ability to work independently
• Ability to operate in extreme outdoor working conditions
• Ability to adapt to unforeseen circumstances, including weather, traffic, and others
• Strong work ethic

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Preferred Education

• No additional education

Minimum Years Of Work Experience

• 3

Preferred Years Of Work Experience

• No additional years of experience

Minimum Leadership Experience

• None

Preferred Leadership Experience

• None

Certifications

• None

Competencies

• Action Oriented
• Being Resilient
• Values Differences
• Communicates Effectively
• Customer Focus
• Manages Conflict
• Resourcefulness