Mobile Service Technician - Ashburn, VA

Home Depot; Virginia (MN); On-site; USD 42,000 - 66,000; Full time

Job summary

The Home Depot is seeking a Mobile Service Technician to maintain and repair light construction equipment at stores or customer job sites within 15 miles of Ashburn, VA. The role requires visiting stores, performing preventive maintenance, documenting the status of each unit, and completing work orders for repairs.

Expect a schedule Tue-Sat or Sun-Thurs, with occasional travel. You will train store associates on operation procedures, ensure safety compliance, and use our tech platform to record

Qualifications

• Must be 21 years of age or older.
• Must be legally permitted to work in the United States.
• DOT medical certification requirements and physical rigours specified.

Responsibilities

• Inspect and maintain a fleet of equipment at store locations and job sites.
• Document status of units and complete work orders for maintenance and repairs.
• Train store associates and customers on equipment operation and safety.
• Respond to service calls and deploy equipment to locations as needed.
• Utilize the company technology platform to log labor and parts.
• Perform inspections and preventive maintenance during store visits.

Skills

Communication

Customer service

Problem solving

Teamwork

Education

Associate degree

Tools

Microsoft Office Suite

Job description

Must reside within 15 miles of Ashburn, VA.

Schedule is Tues - Sat or Sun - Thurs.

Position Purpose

The Mobile Service Technician (MST) is responsible for maintenance and repairs on light construction equipment (skid steers, chippers, trenchers, mini-excavators, etc.) at The Home Depot stores or customer job sites in the vicinity. The MST makes routine visits to each store to inspect all equipment, document the status of each unit, perform all required preventive maintenance, and complete work orders for maintenance and repairs. This position reports directly to the next-level manager for their region.

Key Responsibilities

• 10% Communication - Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures. Adhere to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations
• 40% Compliance: Safety & Department of Transportation - Maintain Mobile Elevated Work Platform (MEWP) certifications. Maintains accurate parts inventory in vehicle or shop location. Maintains accurate fleet inventory and transfers equipment between locations. Maintains vehicle compliance to company, federal and drivers standards of performance Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment.
• 50% Maintenance - Responsible for maintaining a fleet of rental equipment at a set of store locations or customer job sites, with a particular emphasis on preventive maintenance.
• Receives direction from in their region in planning and aligning short-term and long-term goals.
• Makes routine store visits to perform inspections and preventive maintenance on all units at each store
• Inspects equipment for rental readiness, safe operation, and store appearance standards.
• Perform minor repairs on equipment.
• Respond to service calls and orders parts needed for equipment maintenance and repairs.
• Utilizes company technology platform to document all work performed on equipment, including labor and parts.
• Assists with equipment deliveries and pick-ups as required.
• Performs other tasks assigned by the leader.

Direct Manager/Direct Reports

• This Position typically reports to Regional Field Operations Manager
• This Position has "0" Direct Reports

Travel Requirements

• Typically requires overnight travel less than 10% of the time.

Physical Requirements

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
• The environment will require repetitive hand, wrist, and arm movements. Occasionally, employees will be required to work at heights.

Working Conditions

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications

• Must be twenty-one years of age or older.
• Must be legally permitted to work in the United States.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must meet DOT medical certification requirements. Working conditions include significant physical demands such as lifting from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, and reaching and stretching. The environment will require repetitive hand, wrist, and arm movements. Occasionally, employees will be required to work at heights.

Preferred Qualifications

• Working knowledge of Microsoft Office Suite
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• 1 or more years of experience servicing construction equipment (preventative maintenance, troubleshooting, minor mechanical repairs)
• Light construction equipment maintenance knowledge and/or skills including small engines and hydraulics
• Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components.
• Experience, ability, and desire to provide superior customer service
• Valid driver's license
• Familiarity with inventory management
• Working knowledge of handheld technology (smartphone, laptop, tablet)
• Ability to work effectively with different personality types and all levels of associates
• Ability to work independently
• Ability to operate in extreme outdoor working conditions
• Ability to adapt to unforeseen circumstances, including weather, traffic, and others
• Strong work ethic

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a associate’s degree program or equivalent degree in a field of study related to the job