Mobile Service Technician - Field Auto Care & Customer Experience

DeNooyer Automotive Family; Kalamazoo (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

DeNooyer Chevrolet in Kalamazoo seeks a Mobile Service Technician to deliver maintenance and light repairs at customers' homes, workplaces, or fleet locations. You will represent the dealership with safety and exceptional customer service in mind.

Responsibilities include performing routine maintenance, using a mobile service vehicle, recording data, and communicating estimates. A valid Michigan driver’s license and English proficiency are required.

Qualifications

• Minimum high school diploma or equivalent
• Experience preferred, but not required
• Valid Michigan driver’s license and an insurable driving record
• Ability to read, speak and write English in order fulfill job functions in an understandable way
• Ability to operate a computer, tablet, and telephone system

Responsibilities

• Work independently and manage service schedules in the field
• Perform routine maintenance services (oil changes, tire rotations, battery replacements, multi-point inspections, etc.) using a fully equipped mobile service vehicle
• Use dealer management system for repair order creation, booking, and cashiering
• Actively listen to customers to determine concerns and identify preventative maintenance needs
• Obtain and record accurate customer and vehicle data
• Advise customers on car care and maintenance per manufacturers’ specifications
• Address warranty and recall concerns per policy and procedures
• Ensure documents are signed as required
• Provide and communicate estimates for labor and parts
• Establish time promises and communicate deviations
• Follow up on progress and changes
• Compare final invoice with original repair order
• Achieve and maintain manufacturer certifications and ASE certification
• Maintain a clean, organized, and stocked mobile service vehicle
• Provide excellent customer service for a positive experience

Skills

Valid Michigan driver’s license

English proficiency (read/write/speak)

Computer/tablet/phone operation

Education

High school diploma or equivalent

Job description

DeNooyer Chevrolet in Kalamazoo seeks a Mobile Service Technician to deliver maintenance and light repairs at customers' homes, workplaces, or fleet locations. You will represent the dealership with safety and exceptional customer service in mind.

Responsibilities include performing routine maintenance, using a mobile service vehicle, recording data, and communicating estimates. A valid Michigan driver’s license and English proficiency are required.