Mobile Service Technician

HYTORC; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

HYTORC in Grand Rapids is seeking a field service technician to travel the assigned territory, repair and calibrate hydraulic and pneumatic tools, and provide expert technical consultation. The role emphasises customer service, safety, and accurate reporting.

You will troubleshoot mechanical, hydraulic and manual tools, maintain inventory, and train customers on proper operation. A valid driver’s license and a proactive, service-oriented mindset are essential.

Qualifications

• High School diploma required.
• 3+ years of hands-on mechanical/technical experience.
• Self-motivated and driven to succeed.
• Experience with a proven track record in customer satisfaction.
• Excellent technical, communication, organizational and presentation skills.
• Clean and valid driver’s license.
• A safe, preferably covered, space at or near your home to keep the van overnight.

Responsibilities

• Travel throughout your territory to call on regular and prospective customers to solicit, perform, repair, and calibrate needs and provide technical consultation.
• Address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, safety standards and schedules for repairs, calibrations, and territory assignments.
• Provide reporting to Branch Manager on schedule updates, tasks completed and activity.
• Work with Branch Manager, service team, engineers and customers to meet daily repair requirements.
• Strive to meet goals and KPIs as outlined by the Branch Manager.
• Provide support to territory managers for growth of sales and service opportunities.
• Check tools for safety decals and operating features and maintain inventory records.
• Assist in training customers on tool operation and maintenance.
• Demonstrate excellent customer service through professional conduct.
• Complete all necessary paperwork for repairs and calibrations.
• Check in inventory to ensure parts and tools are available; maintain quarterly inventories.
• Ensure vehicle safety standards via scheduled repairs and maintenance.

Skills

Communication skills

Customer service

Organizational skills

Presentation skills

Clean driver's license

Education

High School diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Beginning in 1968 HYTORC has established itself as the worldwide leader in hydraulic and pneumatic torque wrench manufacturing, and has become the most trusted name in the industry. Over our 50 year history we have focused on engineering new technologies while building a 24/7 service network. Our mission: to make industrial bolting simpler, more precise and more reliable. Whether we’re helping to cap the Gulf oil leak in the bottom of the ocean or reaching for the sky in erecting the new World Trade Center, we provide a myriad of industries with better bolting solutions.

General Purpose

Using the service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.

Essential Duties And Responsibilities

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combining technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager
• Provide support as needed to territory managers for growth of sales and service opportunities
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance

Education/Experience Required

High School diploma

3+ years of hands-on mechanical/technical experience

Self-motivated and driven to succeed.

Experience with a proven track record in customer satisfaction.

Excellent technical, communication, organizational and presentation skills.

Clean and valid driver’s license.

A safe, preferably covered, space at or near your home to keep the van overnight

Computer Skills Necessary

Basic Microsoft Outlook, Word, Excel

Physical Demands/Requirements

Be able to lift or move up to 75 pounds,

Work Environment

This position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle.

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