Mobile Service Manager

Fleetpride; Massachusetts; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Cell Phone Laptop – possibly w/diagnos

Company vehicle

Travel up to 70%

Job summary

FleetPride seeks a Service Manager – Mobile to lead field service teams, coordinate branch operations with customer sites, and drive service quality and profitability. You’ll oversee scheduling, safety, P&L, and on-site repairs, delivering dependable mobile support across territories.

Responsibilities include recruiting and mentoring technicians, ensuring OSHA/DOT safety, optimizing dispatch, and maintaining strong customer relationships while pursuing maintenance opportunities to increase value.

Qualifications

• Proven track record in Mobile Service operations or equivalent.
• Strong customer service and sales skills.
• Ability to manage a P&L and operational budgets.
• Willingness to travel up to 70% of the time.

Responsibilities

• Recruit, train, and mentor mobile service technicians and conduct performance reviews.
• Oversee mobile service operations, scheduling, dispatch, and workflow across territories.
• Maintain communication between branches, technicians, and customers for a seamless service experience.
• Review work orders, invoices, and timecards for accuracy and profitability.
• Oversee fleet maintenance, inventory usage, and parts replenishment.

Skills

P&L management

Field leadership

Customer service

Safety compliance

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Google Docs

Job description

GENERAL JOB DESCRIPTION

The Service Manager – Mobile serves as the frontline leader connecting FleetPride’s branch operations with customer sites, driving both service quality and profitability. This position is accountable for achieving or exceeding annual EBITDA, sales, and inventory goals while delivering dependable on-site support. that reflects FleetPride’s commitment to Keeping America’s Trucks Moving.

DUTIES & RESPONSIBILITIES

• Team Development & Safety Recruit, train, and mentor mobile service technicians, ensuring alignment with FleetPride’s quality and safety standards. Conduct regular field audits, safety inspections, and performance reviews. Foster a culture of teamwork, professionalism, and accountability among mobile service staff. Ensure compliance with OSHA, DOT, and FleetPride safety protocols to maintain a zero-incident workplace.
• Operational Leadership Oversee all Mobile Service operations, ensuring efficient scheduling, dispatching, and workflow management across assigned territories. Direct and monitor daily field activities to ensure timely and high-quality repairs at customer sites. Manage technician dispatch to optimize response times, minimize downtime, and increase productivity. Maintain clear communication between branch operations, technicians, and customers to ensure a seamless service experience.
• Customer Experience & Sales Support Deliver an outstanding customer experience by providing clear communication, technical guidance, and timely updates throughout the repair process. Act as the primary customer contact for mobile service needs, building long‑term relationships based on trust, transparency, and dependability. Identify and recommend preventive maintenance opportunities to increase customer value and loyalty. Learn and manage customer and vendor portals to meet contract requirements and ensure compliance with national account processes.
• Financial & Administrative Management Manage department P&L to achieve profitability goals through effective labor management, inventory control, and cost discipline. Review and approve all work orders, invoices, and timecards for accuracy and timeliness. Maintain accurate reporting of business unit performance metrics, including utilization, efficiency, and revenue growth. Partner with Regional and Branch leadership to align mobile operations with company objectives and financial goals.
• Service Truck Fleet & Equipment Oversight Oversee regular maintenance, inspections, and repairs of the FleetPride mobile service truck fleet. Ensure service vehicles are properly stocked with tools, safety equipment, and critical parts to perform on‑site repairs efficiently. Manage parts usage, inventory replenishment, and cost control to maintain operational readiness.
• Strategic & Continuous Improvement Support FleetPride’s growth strategy by expanding mobile service capabilities and customer reach. Identify opportunities to improve efficiency, reduce downtime, and enhance the customer experience. Stay current with industry trends, diagnostic technology, and heavy‑duty repair best practices. Collaborate with FleetPride Training (FTU) and Technical Support to ensure ongoing technician skill development and certification.

EDUCATION & TRAINING

High school diploma or GED equivalent; bachelor’s degree preferred Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs. Experience in Learning Management System administration and reporting, preferred Valid drivers’ license with a good driving record. Ability to travel up to 70% of the time is required.

KNOWLEDGE & EXPERIENCE

Proven track record in Mobile Service operations and customer service Works well under pressure and manages stressful situations with ease Strong customer service and sales skills

SKILLS & ABILITIES

Ability to manage a P&L. Ability to calculate productivity Average oral and written communication skills

WORKING CONDITIONS

WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.

HOURS / SHIFTS

Must be able to work non-traditional hours to include nights, weekends and on-call responsibilities

SALARY

yes

BENEFITS

• Cell Phone Laptop – possibly w/diagnostic capabilities
• Motus or Company Vehicle(preferred)
• OTHER Travel up to 70%

FleetPride

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self‑motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.