Mobile Service Ambassador - Highland Village, TX

GOODYEAR Career Sites Springboard; Highland Village (TX); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

401(k)

Life insurance

Disability

Tuition assistance

Sick and vacation time

Tire discounts

Job summary

Goodyear is hiring automotive service technicians in Texas to perform tire and automotive services on a mobile/on-site basis, delivering an excellent customer experience. Responsibilities include fluid exchanges, preventative maintenance, brake repairs, and other mobile services, while maintaining safe practices and proper safety checks.

You will drive between appointments, represent Goodyear professionally, and explain the service process to customers.

Qualifications

• 18+ years of age
• A valid driver's license
• Six months automotive experience
• No relocation offered for this position
• Candidates must be legally authorized to work in the U.S. without sponsorship
• Three months of customer service experience preferred

Responsibilities

• Perform tire and automotive services, including fluid exchanges and maintenance, while delivering excellent customer service.
• Drive between appointments safely and represent Goodyear, conducting safety checks.
• Explain the service process and understand customer needs.
• Demonstrate knowledge of products, promotions, and warranties.
• Handle equipment prep, loading, cleanliness, and product reconciliation.
• Work extended periods, including lifting and standing; potential travel to train others.

Skills

Customer service

Driving

Job description

The pay range for this position is $20.98 - $27.28/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location.

Selected candidates may be eligible for a number of benefits, including:

• medical
• prescription
• dental
• vision
• 401(k)
• life insurance
• disability
• tuition assistance
• sick and vacation time
• as well as tire discounts

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, begin your career with the tire and auto service innovation leader!

Responsibilities Will Include:

• Perform tire and automotive services (including fluid exchanges/flushes, preventative maintenance, brake repairs and other mobile services, while delivering an excellent customer experience).
• Maintain independence on assigned routes - Safely driving between appointments, while representing Goodyear. Conduct proper safety checks when preparing for and performing service.
• Deliver outstanding customer service by answering questions and explaining the service process, while always fully understanding the customer's needs.
• Demonstrate proficient knowledge of our products and services (including warranties, promotions and advertisements).
• Perform a variety of manual tasks (including pre-preparation of equipment, loading vehicles, cleaning-up the worksite and product reconciliation).
• Performing a variety of manual tasks for extended periods of time, which may include light and heavy lifting (consumer tires and wheels), standing, bending, and squatting.
• Opportunity to travel to other cities outside of your home market to train others or receive additional training on new technology and techniques.

Basic Qualifications:

• You must be at least 18 years of age
• A valid driver's license
• Six- month automotive experience
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
• Three months of customer service experience is preferred

High Performers in this role demonstrate the following:

• You enjoy serving customers and can provide top-of-the-line service in any scenario
• Ability to work independently, following schedules, and enjoy solving problems while also being part of a larger Roll by Goodyear team
• Be a clear communicator with others, making every interaction with customers approachable, simple and informative
• You enjoy working with technology, including mobile phone applications and van tire changing equipment
• You are excellent at managing your time, but also flexible knowing your schedule won't always be the same

This position requires the ability to read, understand, and follow all procedures and guidelines. Depending on location, our business may be open 7 days a week which can include some weekends and holiday shifts.